Setting up your Boca ticket printer

The following steps apply to Apple laptops and desktops running macOS version 10.11 or higher.

1. Install the driver software that came with your printer.
2. Connect the printer to your computer (depending on the printer, you will use either a USB or Ethernet cable).
3. Turn on the printer.
4. Click the Apple menu at the top left of your screen, then navigate to System Preferences > Printers & Scanners.
5. Select the + button in the bottom-left of the Printers section.

6. Select your printer. In this section, make sure you also choose which printer software to use:

   • In the dropdown next to Use:, make sure that the software name matches the name of the driver software you installed earlier.
   • If you don’t see your printer in the list, make sure it is plugged into your computer and turned on.

7. Set up your printer options. For the Boca Lemur printer, these options should read as follows:

   

8. Click Add.

The following steps apply to devices running Microsoft Windows 7 or higher.

1. Download the Windows Boca Driver via this link: https://www.bocasystems.com/Boca_Systems.zip.
2. Install the driver software onto your computer.
3. Connect the printer to your computer (depending on the printer, you will use either a USB or Ethernet cable).
4. Turn on the printer.
5. Your computer should automatically detect the new device and start installing the software.
6. Once the installation has completed, navigate to Control Panel > View devices and printers and confirm that the printer is listed under Printers.

Note: If your printer does not appear in the Devices and Printers section, you may need to restart your computer.

The Boca printer can be connected to the FareHarbor iOS app via either Wi-Fi or Bluetooth.

Wi-Fi

1. Configure the printer’s IP address using the following steps:
   1. Connect the printer to your Wi-Fi router using an Ethernet cable, and wait for the printer to connect to the router. When the Ethernet cable is connected to the printer, the DATA LED starts to flash.
   2. Tap the TEST button on the Boca printer. Within a couple of minutes, a test ticket will print containing detailed configuration information about your printer, including its IP address (shown as IP ADD (e.g. 192.168.xx.x) format). Note: if more than two minutes have passed and you still do not see an IP address, restart your printer or network and start the process again.
      
      Note: If the Boca printer is printing a ticket with many 0s in the ticket number, try removing some of the 0s when inputting the IP address in the app, for example: before: 192.168.000.001 and after: 192.168.0.1.
   3. Enter the IP address from the ticket in the Settings page of the FareHarbor app.
2. Select the printing resolution. If you change the dpi setting, you may see unexpected results on the printed ticket. We therefore recommend selecting the dpi supported by your printer specifications.
3. Check that the printer is connected to the FareHarbor app by tapping the Check connection button.

If the connection is not successful, turn off the printer and follow the steps above to restart the print process.

Bluetooth

1. Turn on the printer. Make sure there is paper in the printer before continuing.
2. Open your device’s Bluetooth settings screen to pair it with the FareHarbor app.
3. When the display on the printer shows BT DISCOVERING or BT CONNECTING, you can pair the printer with your iOS device. When prompted for the printer’s PIN, enter either 1234 or 0000.
4. Open the FareHarbor app on your iOS device and tap the Settings (gear) icon in the bottom-right.
5. Tap Boca Bluetooth.
6. Select the printing resolution. If you change the dpi setting, you may see unexpected results on the printed ticket. We therefore recommend selecting the dpi supported by your printer specifications.
7. Select either Standard (default, approximately 6 to 7 seconds to print a ticket) or High (approximately 19-20 seconds) for the desired image quality. Use the Standard setting for fastest printing speeds.

8. Check that the printer is connected to your device by tapping the Check connection button in the app. If the connection is successful, you will see a Printer connected message:

   

   If the connection is not successful, turn off the printer and follow the steps above.

   

You’re done! You can now begin printing Boca tickets.

The Boca printer can be connected to the FareHarbor Android app via either Wi-Fi or Bluetooth.

Wi-Fi

1. Configure the printer’s IP address using the following steps:

   • Connect the printer to your Wi-Fi router using an Ethernet cable, and wait for the printer to connect to the router. When the Ethernet cable is connected to the printer, the DATA LED starts to flash.
   • Tap the TEST button on the Boca printer. Within a couple of minutes, a test ticket will print containing detailed configuration information about your printer, including its IP address (shown as IP ADD (e.g. 192.168.xx.x) format). Note: if more than two minutes have passed and you still do not see an IP address, restart your printer or network and start the process again.
     
     Note: If the Boca printer is printing a ticket with many 0s in the ticket number, try removing some of the 0s when inputting the IP address in the app, for example: before: 192.168.000.001 and after: 192.168.0.1.

2. Enter the IP address from the ticket in the Settings page of the FareHarbor app.

3. Select the printing resolution. If you change the dpi setting, you may see unexpected results on the printed ticket. We therefore recommend selecting the dpi supported by your printer specifications.
4. Check that the printer is connected to the FareHarbor app by tapping the Check connection button.

If the connection is not successful, turn off the printer and follow the steps above to restart the print process.

Bluetooth

1. Turn on the printer. Make sure there is paper in the printer before continuing.
2. Open your device’s Bluetooth settings screen to pair it with the FareHarbor app.
3. When the display on the printer shows BT DISCOVERING or BT CONNECTING, you can pair the printer with your Android device. When prompted for the printer’s PIN, enter either 1234 or 0000.
4. Open the FareHarbor app on your Android device and tap the Settings (gear) icon in the bottom-right.
5. Tap Boca Bluetooth.
6. Tap on Device name.

7. Choose the Boca printer device shown from the list. Note: The list also shows the devices that were previously paired, as shown in the following example:

   

8. Select the printing resolution. If you change the dpi setting, you may see unexpected results on the printed ticket. We therefore recommend selecting the dpi supported by your printer specifications.
9. Select either Standard (default, approximately 6 to 7 seconds to print a ticket) or High (approximately 19-20 seconds) for the desired image quality. Use the Standard setting for fastest printing speeds.

10. Check that the printer is connected to your device by tapping the Check connection button in the app. If the connection is successful, you will see the following message:

    

    Or, if the connection is not successful, you will see the following message:

    

    You can turn off the printer and go through the steps above to try again.

You’re done! You can now begin printing Boca tickets.

If I don’t have my printer driver, how can I install it?

If you’re using a Mac and do not have the driver for your printer, you can download it from the printer’s website and install it onto your computer. For example, here is where you can download driver software for Boca printers. Not sure which operating system you have? Click on the Apple menu in the top-left corner of your screen and select About This Mac.

If you’re using a Windows computer, the correct driver should automatically download during the installation of the printer. For more information on setting up the Boca Lemur printer on a PC, visit the Boca website.

What ticket sizes does FareHarbor support?

The default ticket size used in FareHarbor is 5.5×2 inches, but you can print tickets in a variety of sizes using ticket layouts. Learn how to set up ticket layouts.

Can I print tickets for multiple bookings at once?

You can print tickets for all bookings on an availability using the manifest. To do this, go to the Manifest section of your Dashboard and find the specific availability you want to print tickets for. Open the Print all menu below the availability name and choose the “Tickets (Boca)” option. Learn more about printing tickets.

What happens to bookings made before Boca tickets were enabled?

When you enable Boca ticketing, the changes are retroactive. This means that you have the option to print and send Boca tickets for bookings made in the past. If you’ve enabled ticket scanning, you will also be able to see QR codes on tickets for bookings made in the past, as long as QR scanning has been enabled for that particular item.

Can I switch the Bluetooth connection from a mobile device to a desktop or laptop?

If you are using a mobile device paired via Bluetooth and want to switch to a desktop or laptop computer, you will need to unpair the mobile device, or shut down the app and re-pair with the desktop or laptop.

What happens to bookings made before Boca tickets were enabled?

When you enable Boca ticketing, the changes are retroactive. This means that you have the option to print and send Boca tickets for bookings made in the past. If you’ve enabled ticket scanning, you will also be able to see QR codes on tickets for bookings made in the past, as long as QR scanning has been enabled for that particular item.

What effect will changing the printer resolution to 300 or 600 dpi have on my tickets?

If you change the dpi setting, you may see unexpected results on the printed ticket. We therefore recommend selecting the dpi supported by your printer specifications. Please note that in order to ensure the best printing results, the dpi selected in the app and on the printer should match.

Can I stop the printing process after it is in progress?

If you close the FareHarbor app, any tickets in the print queue will not be printed. You can send them again by following the steps above.

Why don’t my printed tickets look as expected?

Sometimes, troubleshooting is as simple as turning the printer off and on again, especially when loading new ticket stock into your printer.

If you are noticing incorrect alignment when printing Boca tickets, you may need to adjust your ticket print settings. Here are some tips you can try:

• Use Google Chrome as your web browser

• Make sure that your print settings match the following:

  • Destination/printer: choose the name of your ticket printer (this may be set to a different machine by default)
  • Layout: Portrait
  • Paper size: This should match the size of your tickets (5.5x2in is standard)
  • Margins: None
  • Headers and footers: disabled

If the above options still don’t work, you may want to experiment with changing the Layout or Paper size. You can also manually adjust the margins by setting the Margins to Custom.

Additionally, you can adjust ticket layouts directly in FareHarbor. Learn more about using ticket layouts.

Why isn’t the printer cutting between tickets?

First, make sure that the driver software for your printer has been installed. Even if your computer prints without it, the driver software gives your computer access to printer-specific functions, like the ability to cut tickets.

If you’ve already installed the driver software, you may need to enable printer-specific settings using the Print dialog. See below for instructions on how to do this.

For Macs:

1. From the Print window, select Print using system dialog….
2. Click the dropdown menu that says Layout, and select Printer Features.
3. Directly below the Printer Features menu, click into the Feature Sets dropdown and select Cut Options.
4. Make sure that the Page Cut Type and Document Cut Type are set to Partial Cut.

For PCs:

1. From the print preview window, select Print using system dialog….
2. Click Preferences button.
3. From the Printing Preferences page, click the Advanced button.
4. Under Printer Features, make sure that Output Bin is set to Normal Mode.

For more information related to your specific model, you can refer to the manuals on the Boca Systems support page.

Why are my tickets blank or hard to read?

Often, blank or hard-to-read tickets are the result of a dusty printer head. You can find step-by-step instructions on how to clean your printer head on the Boca website or view a video here.

The more likely it is for dust to get in and around your printer, the more often you’ll want to clean your printer head.

What happens if the printer loses its Wi-Fi or Bluetooth connection while printing?

If the internet or Bluetooth connection is lost during the printing process, the printer will automatically attempt to re-establish the connection. However, you will need to restart the printing process for any ticket(s) that were being printed when the connection was dropped.

My printer could not be discovered during the pairing process. What do I do?

Sometimes the pairing process may time out while attempting to connect. If this happens, we recommend turning the printer off and then back on, then beginning the process again.

Why can’t I still connect my Boca printer using Wi-Fi?

Some routers have a feature called “Network Isolation” (on your router’s brand and/or model, this may be called something else). This is a security feature that protects the devices connected to the same router (for example, a mobile device and a network printer) from communicating with each other, by isolating them in their own respective sub-networks (with different IP addresses).

In order to make sure that you are able to use your Boca printer’s Wi-Fi capabilities, you have to disable the “Network Isolation” feature on your router or use a router without this feature.

Note: In order to properly configure your Wi-Fi router, please contact your System Administrator, or refer to the router user manual.