Setting up your receipt printer

First, make sure both printers are installed. If using a Boca or Star printer, you can read more about these processes on the following pages:

• Boca ticket printer installation
• Star receipt printer installation

Once the printers are installed, follow the steps below depending on what type of computer you’re using.

Windows

1. Go to Control Panel > Hardware and Sound > Devices and Printers
2. Right-click the first printer to go to its Printer Properties, then go to Device Settings
3. Under Paper Type, select the appropriate option for your printer (for example, use Receipt for receipt printers, Concert Ticket for Boca printers, etc.)
4. Click Apply to save your settings
5. Repeat steps 2-4 for your second printer
6. Now set a default printer by right-clicking on the desired printer and selecting Set default

Mac

1. Go to System Preferences > Printers & Scanners
2. Under Default printer, select the printer you want to be your default
3. Under Default paper size, select the appropriate option for your default printer (Note: in some cases, you may need to create a new paper size manually. See Creating custom paper sizes below.)

These settings will automatically be saved. You’ll set up the second printer’s settings in the next step.

Creating custom paper sizes on Mac

1. Navigate to any page in your browser, then select File > Print
2. From the print preview, click “Print using system dialog” or type Option + Command + P
3. Find the Paper Size dropdown and select Manage Custom Sizes
4. You should now see a window like the one below. Click the “+” button to add a custom paper size.
5. Double click on the new paper size to change its name
6. Enter the Paper Size and Margin settings (for receipts and tickets, you’ll usually want to set margins to 0)
7. Click OK

Configure the settings for your non-default printer directly from your browser.

1. Go to your FareHarbor Dashboard and open a booking
2. Click the Print receipt option at the bottom of the Booking Actions
3. Select a print option (for example, Tickets or Booking receipt)
4. From the print preview, ensure that the correct printer is selected (this should be your second printer, not the printer you set up in the previous section)
5. Click More settings to configure the Paper Size and Margins
6. Click Print

Note: If the printed result doesn’t look quite right, you may need to experiment with your settings and try again until you get your desired outcome. If using a Star or Boca printer, see additional notes below.

Additional notes for Star receipt printers

• We recommend the following settings for receipts:

  • Layout: Portrait
  • Paper size: 72mm x 200mm
  • Margins: None

• See our Receipt printing page for more information on using Star printers.

Additional notes for Boca ticket printers

• If using 5.5x2in tickets, see our recommended print settings.
• If using a different sized ticket, or if the above doesn’t work, use ticket layouts in FareHarbor to customize your ticket settings.
• If you’re having trouble getting your tickets to print correctly, see our Troubleshooting section. Sometimes it’s just a matter of experimenting with different settings until it looks right.

Once you’re happy with your settings, simply leave them as is. Your browser will remember them the next time you use that printer.

Once you’ve configured both your computer and browser print settings, you can follow the below steps to use both printers in your day-to-day operations.

Using your computer’s default printer

1. Go to your FareHarbor Dashboard and create or open a booking
2. From the booking, click Print receipt or type Shift + P
3. Select the appropriate print option for your default printer

4. Now open your computer’s print settings:

   • Windows: Hit the (esc) button or click Cancel, then type Ctrl + Shift + P
   • Mac: From the browser’s print window, click Print using system dialog or type Option + Command + P

5. You should now see a different print window, with your default printer settings saved. From here, click Print.

Using your browser’s last used printer

Once you’ve successfully printed from the first printer, you can use your second printer by going back to the booking and choosing another print option.

1. From the booking, click the Back button (this will take you back to the booking’s print options)
2. Select the appropriate print option for your second printer
3. From the browser’s print preview, verify that the printer is correct
4. Click Print