Packaged combos

Packaged combos offer some unique benefits not afforded by standard combos, including:

• Increased visibility: Packaged combos are added directly to the booking flow, which provides greater visibility to potential customers.
• Streamlined customer experience: Customers booking a package are guided through a flow that allows them to easily book both included items.
• Potential for increased sales: Packaged combo options may help increase sales by upselling to customers earlier on in the booking flow.

Feature limitations

The following settings are currently unavailable for packaged combos:

• Requiring that customers start both packaged combo items on the same day
• Requiring selection of availabilities on the same day in the calendar view
• Allowing availabilities selected by a customer to overlap

The customer experience

1. A customer navigates to your website, and views the listings available for the booking flow.
2. The customer selects a package.

3. They are guided through a streamlined experience that prompts them to book each item as relevant for the packaged combo.

   If the packaged combo has an overview enabled, the customer will first see a summary of which items are included in the package. If not enabled, customers will be directed to book the included items sequentially. Learn more about adjusting settings.

4. The customer completes their order. (Note: If only one package item is in the cart at checkout, the customer is only charged for that item. They will not receive any package discounts.)

To enable this feature flag:

1. Navigate to the Settings tab, and select Advanced company settings (the gear icon in the upper right corner of your view).
2. Navigate to the Bookings section, or use the search bar to locate the Packages feature flag.
3. Check the Packages feature flag to enable.
4. Click the Save changes button to finalize your update.

Learn how to create, edit (which includes adding a discount), and delete a package by exploring the instructions below.

Creating a package

1. Navigate to the Settings tab, and select Combos from the sidebar.
2. Click the + Create combo button.
3. Select Packaged combo as the combo type.
4. Enter a Package name for the combo. (Note: The package name will appear to customers in the booking flow, and is required to create the combo.)

5. Select which two items will be included in the combo.

   • The first item listed should be the opener (such as the main activity used to draw in customers).
   • The second item listed should be the upsell (such as a lesson or retail item).

6. Click the Create combo button. (Note: Each package must contain a unique combination of two items. If a combo that includes the selected items already exists, the package cannot be created.)

Once a package has been created, it will appear under Settings > Combos > Packages. Discounts can also be configured for an existing package. Learn more about adding a discount to a packaged combo.

Editing a packaged combo

To edit a package’s details, or to add an upsell discount to a package:

1. Navigate to the Settings tab, and select Combos from the sidebar.
2. Navigate to the Packages tab, locate the package to be updated, and select its Edit option.
3. Adjust the Package name as needed.
4. To add a discount to an item, enter the discount amount in the item’s Discount field. (Note: No discount will be offered if this field is left blank.)

5. Adjust Combo settings as desired. Packaged combos can be configured to:

   • Allow campaign codes to stack with combo discounts.
   • Limit combo discounts by opener customer count.
   • Require the customer to start both items on the same day.
   • Set a minimum time between bookings to ensure the customer has enough time to arrive for the second activity. When enabled, included items cannot be booked to start or end within the specified time frame of each other.
   • Allow availabilities to overlap.
   • Display a summary of package contents at the beginning of the booking flow, allowing customers to see which items are included in the package. When this setting is not enabled, customers will be directed to book the included items sequentially after clicking on the package listing.

6. Select the Save button to finalize your updates.

Deleting a package

To delete a package:

1. Navigate to the Settings tab, and select Combos from the sidebar.
2. Navigate to the Packages tab, locate the package to be updated, and select its Edit option.
3. Select the Delete option.
4. A message will appear, confirming you want to delete the package. Select the OK button to confirm deletion.

Once the package is configured, it can be added to a booking flow. A package added to and saved in a booking flow will then be offered to customers at the beginning of the booking process.

To add a packaged combo to a booking flow:

1. Navigate to Settings, and select Booking Flows from the sidebar.

2. Determine which pre-existing booking flow the package should be added to, or create a new booking flow.

   • If creating a new booking flow, refer to the Managing booking flows help page for instructions.
   • If adding the package to a pre-existing booking flow, select the relevant flow’s Edit option.

3. Click the + Add button, then select Packaged combo from the dropdown to view and select from available packages. Click the Add new package button to add selected packages to the booking flow.

   

4. Reorder listings and customize the booking flow further as needed. Learn more about managing a booking flow.

   You can also customize a packaged combo’s appearance with a background image. Learn more about uploading a background image.

Note: Changes to the booking flow save automatically. Customers will experience the updated booking flow via your website.

Can a packaged combo include three or more items?

No, packaged combos can only include two items.

Why does an error message appear when I attempt to create a new packaged combo?

The This combo has already been created message will appear if another combo (either standard or package) including the selected items already exists. If a combo that includes the selected items already exists, the package cannot be created.

To proceed, we suggest creating a duplicate of one of the desired items, and adding the duplicate item to the package instead of the original.

Can a retail item be included in a packaged combo?

Yes, it is possible to create a packaged combo where one or both included items are retail items.

Can I add a discount to the opener item?

Yes, a discount can be added to either the opener or upsell item, or both.

Can I set an image for a packaged combo?

Yes, an image can be set up via the booking flow. Learn more about uploading a background image.