Checking in customers
Last updated: November 25, 2024
The check-in feature allows you to keep track of whether or not guests attended a booked activity. This is valuable information when dealing with follow-up emails, disputes, or simply reviewing a customer’s history.
Customers can be checked in from an individual booking, or from the manifest.
Setup
Enabling the check-in feature
If you don’t see the check-in options on your bookings or manifest, you most likely do not have the check-in feature enabled on your Dashboard. If you’d like to turn this feature on, send our Support team a note!
Status options
The default statuses that appear when checking in customers are Checked in and No-show. However, you can change these options by going to the Settings section of your Dashboard and selecting Check-in Options from the sidebar.
Click Edit next to a status to change its name, or New check-in status to create a new status.
When creating a new status, you will be asked to choose a Type. This helps to organize your options into two categories: checked in and no show. You can also specify a color for the status. These colors will be shown on the customer’s booking and on the Manifest.
The order of your statuses on this page is the same order that will be shown on bookings and the manifest. The first status in the Checked in category will also be the default status if you are using QR code scanning for check-in. To reorder check-in statuses, drag and drop the 
icon.
Checking in customers from a booking
To check in customers from a booking, find and open the booking, then use the dropdown to select the check-in status for each customer type on the booking.
Customer types are listed in the booking details section, below the payment and affiliate information.
To update the status for all guests at once, use the Set check-in for all customers option located under Booking actions, and select the check-in status.
Checking in customers from the manifest
The manifest check-in process will vary slightly depending on whether you’re using the table view or mobile-optimized view.
Note: By default, when checking in customers from the manifest, the check-in status will be applied to the entire party on the booking. If you want to set the status for individual guests, select the “Set check-in per customer” option to go to the booking and select a status for each guest.
Table view
This is the standard view when using the manifest on your computer.
To check in a party, locate the booking on the manifest, then click on the check-in column for that booking. This column should be displayed by default, but if you don’t see it, you can add it using the columns menu.
You can also click into the summary cell at the top of the column to check in all parties (for example, if you’re viewing the manifest by availability, this allows you to check in entire availabilities at once).
Mobile view
This is the standard view when using the Manifest on your tablet or smartphone, and will display bookings as individual “cards” rather than in a table.
You can adjust the manifest view on your mobile device by scrolling to the top of the manifest, tapping Show more, and selecting or de-selecting the Mobile-optimized manifest option.
To check in customers from the mobile view, first locate the booking on the manifest. The check-in option will be displayed directly below the number of people on the booking.
Tap on the check-in status, choose a status from the list, then tap Done.
Automatically set no-show check-in status
As an alternative to manually logging a customer’s check-in status, you can automatically assign the default no-show status to customers who haven’t checked in.
After you enable this feature, customers will automatically be set as no-show if they haven’t checked in by the time the activity has ended. Customers with the no-show status will not receive automatic follow-up emails.
Enablement
To enable this functionality for an item, select the relevant item in your Dashboard. Once in your item overview:
- Select Info & Policies.
- Click the Advanced tab.
- Check Automatically apply default ‘no-show’ status to customers who haven’t checked in once activity has ended.
The no-show check-in status checkbox will only appear if the check-in feature is enabled in company settings. If this feature is not yet enabled, follow the instructions in the Enabling the check-in feature section of this page.
Note: If no default no-show check-in status is available, the Not checked-in status will remain unchanged.
FAQs
How do I prevent ‘no-show’ guests from receiving follow-up emails?
For guests marked as no-shows, you can disable automatic follow-up emails directly from the customer’s booking.
See Disabling follow-ups for no-shows for instructions on how to do this.
How do I filter my manifest by check-in status?
To filter your manifest by check-in status, open the Filter menu, click Check-in status, and choose which statuses to filter by. When this filter is applied, the manifest will show only bookings marked with the statuses you’ve chosen.
(Remember, the options here will vary depending on the check-in options you’ve set up in your Dashboard.)
Once you’ve filtered your manifest, you can also save your settings using a custom manifest. Learn more about adjusting manifest options and saving custom manifests.
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Check-in data and reporting
Check-in data, such as day and time of check-in, as well as who performed the check-in, is available in reporting. Learn about the check-in terms related to reporting.