Multi-scan

Use cases

Multi-scan can be used to accommodate the following scenarios:

• Limited scans enable customers to scan their tickets up to a specified number of times. Limited scans can be configured with either a designated or unlimited time frame.
• Unlimited, time-based scans allow customers to scan their ticket repeatedly within a designated time frame.

Benefits

Benefits of using Multi-scan include:

• Improving operational efficiency: Streamline the check-in process and provide an upgraded experience for both clients and staff, especially for round-trip and bundled entrance applications.
• Diversifying options for QR scanning: Whereas standard QR scanning only allows for check-in status updates, Multi-scan offers greater flexibility in the longevity of ticket duration and/or number of scans allowed.

Feature limitations

• Multi-scan information cannot be connected to memberships.
• There are currently no Report options for Multi-scan data.
• The logged scan count exclusively reflects QR code scans via app, and cannot be updated manually through the Dashboard.

How it works

1. A customer purchases a booking. (In this example, a “10-ride Tubing Pass.”)
2. The customer arrives for the booking, and is checked in via the Dashboard or FareHarbor app.

3. The assisting staff member activates multi-scan settings via the FareHarbor app by tapping Settings (gear icon), and toggling the Automatically apply multi-scan option on.

   

4. The Multi-scan rule set for the purchased item and customer type determines the duration and number of scans allowed for the booking. (In this example, up to 10 ride scans can occur during the availability.)

   

5. Each time the ticket’s QR code is scanned, or the scan count is adjusted via the app using the + Add scan and – Remove scan options, the system records each scan and updates the remaining number of scans available.

6. Scan data updates in real time, and is associated with the QR code in the FareHarbor app. Information available via the app includes:

   • Current check-in status
   • Booking details
   • Number of scans used
   • Remaining duration

   

Once the rule’s specified duration or number of scans have been reached, the QR code will not be accepted for continued use.

Learn more about scanning QR codes using the Android or iOS app.

Prerequisite: At least one item must have QR code scanning enabled. Learn more about setting up and scanning QR codes.

1. Navigate to the Settings tab, and select Multi-scan from the sidebar.
2. Click the + Create rule button.

3. Configure the rule as relevant to your setup. The following information is required to create a rule:

   • Name: Set how the rule will be listed in the Dashboard.
   • Number of scans: Determine how many times a QR code can be scanned.
     • If a Custom number of scans is selected, specify the Maximum uses allowed.
     • If an Unlimited number of scans is selected, the rule cannot be set to allow an unlimited duration of time.
   • Valid duration: Determine how long a QR code is valid.
     • If Length of availability is selected for duration, the QR code will not be valid after the availability has ended.
     • If Unlimited duration is selected, the rule cannot be set to allow an unlimited number of scans.
   • Item: Select which item the rule should apply to. (Note: A Multi-scan rule can only apply to one item at a time.)
   • Customer types: Select which customer type(s) the rule should apply to.

   Multiple Multi-scan rules can apply to the same item, provided each rule applies to different customer types.

4. Click the Create rule button to finalize your setup.

Editing Multi-scan rules

1. Navigate to the Settings tab, and select Multi-scan from the sidebar.
2. Locate the rule needing adjustment, and click the associated Edit option.
3. Change the rule’s parameters as needed, then click Save to finalize the updates.

Can I scan a group of participants together, or does each participant need to be scanned individually?

A group scan option is not currently available for Multi-scan. Participants must be scanned individually using QR codes, or using the + Add scan and – Remove scan options in the app to adjust scan count.

Is reporting available for Multi-scan?

No, multi-scan data is not available for reporting at this time.

Can Multi-scan information be connected to a specific membership?

No, multi-scan information currently cannot be connected to a specific membership.

Can I manually adjust the number of times a ticket has been scanned?

The number of scans used cannot be adjusted manually via the Dashboard. However, the + Add scan and – Remove scan options in the app can be used to quickly adjust scan count.