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Configuring FareHarbor Dock

Last updated: November 14, 2025

All Dock configuration is set up in the Dashboard. Please follow the setup instructions below to configure your FareHarbor Dock items, pricing, and custom fields.

Check out the video below for a comprehensive walkthrough of setting FareHarbor Dock up in your Dashboard. (Note: All prerequisites must be completed before FareHarbor Dock can be configured on a Dashboard.)


Prerequisites

Before you begin, please confirm the following requirements have been completed.

  1. Obtain the required hardware. (Please see the FareHarbor Dock help page for details on supported hardware.)

  2. Determine which price sheet(s) will be used for FareHarbor Dock. The selected price sheet(s) will populate the items and pricing that appear in Dock.

    (Note: It may be necessary to create new price sheets for Dock if you plan to use different settings for prices, taxes, activities, and/or custom fields, or if these settings may change at a later date.)

  3. Determine which items will be sold on Dock.

  4. Determine which custom fields will be visible on Dock. Please note that not all custom fields are supported. Include only critical custom fields as a best practice.
  5. Confirm the Payment Setup Checklist for Stripe has been completed. Stripe must be set up as a payment processor in your Dashboard.
  6. Ensure all users who will be using the app have Create bookings and Charge credit cards permissions. Create bookings and Charge credit cards are Bookings & Payments permissions that can be added to a permission group as desired.

Once these requirements have been completed, please contact your Account Manager to activate the FareHarbor Dock POS.

Step 1: Assigning price sheets

The setup process can only occur if the prerequisites are met and FareHarbor Dock has been enabled by FareHarbor. Please see the Prerequisites section for additional details.

Note: You may need to duplicate existing price sheets and set them up specifically for FareHarbor Dock.

  1. Navigate to Settings, then click into Advanced company settings (the gear icon in the upper right corner of your view.

  2. View the Pricing section, and select which price sheet(s) should be used for Dock Staff and Kiosk modes.

    • Pricing for Dock staff bookings will determine which price sheet is used when Dock is in Staff mode.
    • Pricing for Dock kiosk bookings will determine which price sheet is used when Dock is in Kiosk mode.

    The same price sheet can be set for both staff and kiosk bookings.

  3. Once the price sheets have been selected, click the Save changes button to finalize your updates.

Step 2: Item and customer type configuration

  1. Navigate to Settings > Price Sheets > Overview, and select the price sheet(s) you applied in Step 2 of Assigning price sheets.

  2. Set the visibility of the items and customer types you want available on FareHarbor Dock.

    Note: Gift card items and Memberships must be marked as Hidden, as they are not supported in FareHarbor Dock.

An item’s status will depend upon the item’s bookability in FareHarbor Dock.

  • Unlisted items will be bookable.
  • Private items will be bookable.
  • Archived items will not be bookable.

Step 3: Custom field configuration

Set the visibility of each available item’s custom fields. You can set visibility by deselecting the Hide custom field checkbox in the price sheet overview. View additional information regarding which fields are supported.

  1. Navigate to Settings > Price Sheets (listed under the Build section of the sidebar).
  2. Click into the Overview tab.

  3. Click into the Display options dropdown (represented by a gear icon), and uncheck the Hide custom fields option.

Unchecking the Hide custom fields option will allow you to see and manage all items and custom fields within the price sheet at once, rather than managing each individually via the Items section.

We recommend including essential custom fields only, as the purpose of FareHarbor Dock is to reduce the number of steps required to make an in-person booking. Including a large number of fields can result in a slower checkout process.

Step 4: Setting up hardware

Configuring your card reader

Please see the Setting up the FareHarbor Dock application help page for step-by-step instructions.

Configuring your printer

FareHarbor Dock supports ticket printing with AirPrint, Star Micronics, and Boca printers. Learn more about other supported hardware like card readers and tablets.

Setup for Star Micronic printers:

  1. Configure your Bluetooth printer.
  2. Connect the printer to your tablet.
    1. Enable Bluetooth on your iOS or Android device.
    2. Select the printer name, Star Micronics, from the list of devices shown.
    3. If prompted, enter the following password: 1234
    4. Confirm the printer is connected to the tablet.

Setup for Boca printers: Please refer to the related help page for detailed information on Boca printers and how to set them up in FareHarbor.

AirPrint: With this option, Dock will use your iOS tablet’s default printing settings without any additional setup required. AirPrint is available only in Dock Staff mode.

Once your printer is successfully connected to your tablet, proceed with connecting your printer to the FareHarbor Dock app.

Best practices

  1. Include essential custom fields only, as including a large number of fields can result in a slower checkout process. View additional information regarding which fields are supported.
  2. Hide Gift card items and Memberships. They are not supported in FareHarbor Dock.

Frequently asked questions

Which custom fields are supported?

Supported custom fields

  • Checkbox
  • Quantity dropdown
  • Dropdown
  • Text input: single line
  • Text input: multiple lines
  • Campaign code
  • Code generator
  • Gift card
  • Label

Unsupported custom fields

  • Transportation

Conditional logic is not supported. Fields that are linked using conditional logic will not display in FareHarbor Dock.

Are price schedules supported for FareHarbor Dock?

Price schedules are supported for FareHarbor Dock.

Can I view bookings made with FareHarbor Dock in sales reports?

You can view reports on POS sales by running a booking and/or a sales report.

We are introducing additional booking Source and Group by parameters called POS and Kiosk. You can use these parameters to generate reports that show how many bookings have been made from FareHarbor Dock.

A booking source of POS refers to bookings made in staff mode, whereas Kiosk refers to bookings made using kiosk mode in the app.

The following report types support the POS Source and Group by options:

  • Sales
  • Bookings
  • Customers
  • Custom Field Answers
  • Resource Uses
  • Expenses and Discounts

Internal-only content. Don't copy and paste to anyone.

The setup of FH Dock is admin-driven for T2+ clients. T0-1 clients can be directed to self-service through help docs. Please share the FH Dock Request form with T2+ clients to initiate their onboarding process.

Dock onboarding process

For existing clients

  1. For T2+ clients

    a. Send the Zendesk macro named FH Dock Introduction T2+.

    b. Channel the client’s request to the Live Builds team.

    c. Once the build is completed for T2+ clients, respond to the client using one of the following methods:

  2. For T0-1 clients

    1. Enable POS on their Dashboard.

    2. Check if the client has the 6% booking fee applied for Direct Bookings (which means they fall under #close-the-gap initiative).

      1. If yes, reach out to PayOps to adjust the pricing for Dock Staff.
        • POS booking fee (staff mode) = 6%
        • Additional POS processing fee = 0%

      2. If no, the pricing would stay the same

        • POS booking fee (staff mode) = 0%
        • Additional POS processing fee = 0.5%

        This image serves the purpose of showing you where the change need to be applied. The numbers in this image are no indication of what you need to fill in there. Thats determined by the Yes or No option.

    3. Send the Zendesk macro named FH Dock Introduction T0-1.

Note: The Dock onboarding process outlined for TO-1 clients goes into effect on October 4, 2024.

For new clients: AE instructions

For all tiers:

Dock Staff mode pricing updates:

  • Effective from April 1, 2025, for new EMEA clients and from June 4, 2025, for new NORAM clients, a 6% booking fee is charged to the end customer instead of the 0.5% charged to the client.
    • Existing NORAM and EMEA clients prior to the corresponding cutoff date are not affected by the change.
    • APAC clients remain on the 0.5% fee model (paid by the client).

The Account Executive (AE) should include all information required for Dock in the onboarding document. AEs do not need to send any request forms for the client to fill out. Follow these steps in the onboarding doc to get the process started:

  1. In the Features tab, check the box for Dock.
  2. Click on all sheets, then find and click into the FH Dock option.
  3. Ensure the client has the required hardware before submitting a request to go live.
  4. Answer the following on the FH Dock tab:
    • Which item(s) will they sell on Dock?
    • Which pricing will they use on Dock?
    • Which do you plan on using?

Client prerequisites

Note: The client-facing prerequisites section is located here.

Ensure clients meet the following prerequisites before enabling and setting up Dock. Dock setup can proceed if the client has:

  1. Obtained the required hardware
  2. Determined which price sheet will be used for FareHarbor Dock
  3. Determined which items will be sold on Dock
  4. Determined which custom fields will be visible on Dock
  5. Confirmed the Payment Setup Checklist for Stripe has been completed
  6. Ensured all users who will be using the app have Create bookings permission

Configuring Dock

Step 1: Enabling POS on the client’s Dashboard

  1. Navigate to Settings > Advanced company settings > FH Setup.

  2. Check the Enable Point of Sale (POS) checkbox.

    POS-price-sheet-enable-setting

  3. Save changes.

Step 2: Assigning price sheets

The setup process can only occur if the prerequisites are met and FareHarbor Dock has been enabled by FareHarbor. Please see the Prerequisites section for additional details.

Note: You may need to duplicate existing price sheets and set them up specifically for FareHarbor Dock.

  1. Navigate to Settings, then click into Advanced company settings (the gear icon in the upper right corner of your view.

  2. View the Pricing section, and select which price sheet(s) should be used for Dock Staff and Kiosk modes.

    • Pricing for Dock staff bookings will determine which price sheet is used when Dock is in Staff mode.
    • Pricing for Dock kiosk bookings will determine which price sheet is used when Dock is in Kiosk mode.

    The same price sheet can be set for both staff and kiosk bookings.

  3. Once the price sheets have been selected, click the Save changes button to finalize your updates.

Step 3: Item and customer type configuration

  1. Navigate to Settings > Price Sheets > Overview, and select the price sheet(s) you applied in Step 2 of Assigning price sheets.

  2. Set the visibility of the items and customer types you want available on FareHarbor Dock.

    Note: Gift card items and Memberships must be marked as Hidden, as they are not supported in FareHarbor Dock.

An item’s status will depend upon the item’s bookability in FareHarbor Dock.

  • Unlisted items will be bookable.
  • Private items will be bookable.
  • Archived items will not be bookable.

Step 4: Custom field configuration

Set the visibility of each available item’s custom fields. You can set visibility by deselecting the Hide custom field checkbox in the price sheet overview. View additional information regarding which fields are supported.

  1. Navigate to Settings > Price Sheets (listed under the Build section of the sidebar).
  2. Click into the Overview tab.

  3. Click into the Display options dropdown (represented by a gear icon), and uncheck the Hide custom fields option.

Unchecking the Hide custom fields option will allow you to see and manage all items and custom fields within the price sheet at once, rather than managing each individually via the Items section.

Supported & unsupported custom fields

Not all custom field types are supported. Supported custom field types include:

  • Checkbox
  • Quantity dropdown
  • Dropdown
  • Text input: single line
  • Text input: multiple lines
  • Campaign code
  • Code generator
  • Gift card
  • Label

Unsupported custom fields include:

  • Transportation

Conditional logic is not supported. Fields that are linked using conditional logic will not display in FareHarbor Dock.

Step 5: Install FareHarbor Dock

Once the configuration is complete, send the client the App Store download link and refer them to the Setting up the FareHarbor Dock application help page.

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