Managing Health & Safety Policies

The Health & Safety Policy added in your company settings will be shown in a message to customers throughout the booking process and in any confirmation emails. The goal is to provide your customers with relevant information about safety policies you have in place.

We recommend customizing your company Health & Safety Policy to reflect your specific procedures and methods for keeping customers healthy and safe during your activities.

To set your company Health & Safety Policy:

1. Navigate to Settings.
2. Select Info & Policies under “Communication”.
3. In the Notes & Policies tab, select Health & Safety.
4. Insert your company’s policy using Markdown. You will see a live preview of how this will look to your customers as you edit.
5. Select Save changes.

In addition to your company-level Health & Safety Policy, it may be necessary to add information about certain procedures or methods used for a particular item you offer.

For example, if you offer ATV Tours in addition to your walking tours, you may need to specify that helmets are required and will be provided for the ATV Tours.

An item’s Health & Safety notes are shown when your customer is viewing an item and also appear in any confirmation emails alongside your company Health & Safety Policy.

To set additional health and safety notes for an item:

1. Navigate to the item’s Settings.
2. Select Listing under “Online Booking”.
3. Select Health & Safety from the menu on the left.
4. Insert any item-specific notes that you want to appear along with your company policy.
5. Select Save changes. You will see a preview of how your input will look to customers after you save.

Here are some things to keep in mind when adding information to the Health and Safety section of your Dashboard:

Your health is our top priority, and we have put special measures in place to keep all guests safe both during and after your activity.

* Notes should be informative and helpful.
* Notes should reflect your own policies and procedures.
* Include certain steps you have taken to ensure customers are safe during their experience.
* Include safety information you would want customers to know before participating in your activity.
* Information added to Health and Safety Notes should only be information that pertains to safety procedures and other steps you are taking to keep customers healthy; any other information you would want customers to be aware of before their activity can be placed in Confirmation Notes.