Canned messages

Canned messages are created and managed in your Dashboard settings. Once created, you can edit them at any time.

To create a new canned message:

1. Go to Settings > Canned messages.

2. Click + New Canned Message.

3. Select a Type for your message. For example, if you’re creating a canned message related to cancelled bookings, choose Cancellation as the type. If your message does not fall under a specific category, just choose Message.

   Tip: If your company has affiliates, try writing an “Invoice Payment Request” type canned message. You can use this type to easily add instructions to email invoices.

4. Enter a Name for your message. This will help you identify it when choosing from your list of messages. The message name is not visible to the message recipient.

5. Type your message in either the Email message or Text message content box. Note that your text message content is limited to a maximum of 130 characters.

   Tip: Add formatting, links, or images to your email message using Markdown.

6. Click Create canned message.

Canned messages can be used in automatic reminders and follow-up messages, when sending emails or text messages from a booking, or when adding availability-specific confirmation notes to a public headline.

Note: If enabled, you can add translations for your canned email messages. They will be automatically translated to a supported language when sent to customers.

Canned reminder messages

You can use a canned email or text message as an automatic reminder for an item. Select the appropriate canned message from the Reminder message content dropdown:

Learn more about automatic reminder and follow-up notifications

Adding canned messages to emails and texts

Canned messages can be used both when emailing or texting a customer from a booking, or to send to multiple customers simultaneously from an availability.

Click the icon below the Message box to select from your list of canned messages. Messages are organized by type (Confirmation, Follow-Up, etc.).

You can also modify the canned message in the content box prior to sending it. This will not affect the previously created canned message.

To see what an email will look like before sending it, click the Preview email button located below the Message box.

Learn more about emailing customers

Sending canned messages

You can add a canned message to a reminder text or email message directly from a booking or to multiple users from an availability.

To add a canned message to a reminder text or email from a booking:

1. Open the booking from which you want to send the message.
2. Click Send email or text.
3. Select Text message or Email message on the right-hand side.

4. Click the icon below the Message box to select from your list of canned messages. Messages are organized by type (Confirmation, Follow-Up, etc.).

   

5. Select the message you want to send. Note you can edit the canned message prior to sending without affecting the saved canned message.

6. For emails, click the x on an email address to remove the customer from the email, or if sending a text, deselect the checkbox next to their name. See Texting customers for more information on sending text messages.
7. Click either Send text or Send email.

To add a canned message to a reminder text or email from an availability:

1. Open the availability from which you want to send the message.
2. Click Send email or text.
3. Select either Text message or Email message on the right-hand side.

4. Click the icon below the Message box to select from your list of canned messages. Messages are organized by type (Confirmation, Follow-Up, etc.).

   

5. Select the canned message you want to send. Note you can edit the canned message prior to sending without affecting the saved canned message.

6. Click either Send text or Send email.

Learn more about texting customers

Sending stand-alone canned messages

Stand-alone canned messages are useful when you do not need to send detailed booking information to the customer.

To send a canned message on its own, make sure that the overall email type is set to Message, then select your canned message using the icon. This will send an email containing only the contents of the canned message.

To edit a canned message:

1. Navigate to Settings > Canned messages.
2. Locate the canned message you want to update, then click the Edit button to the right.
3. Edit your canned message as desired.
4. Click Save.

To delete a canned message:

1. Navigate to Settings > Canned messages.
2. Locate the canned message you want to update, then click the Edit button to the right.
3. Click the Delete button.