Submit a Site Feature Request for a Client in Close

To request FareHarbor site feature feedback on behalf of a client, please complete the FareHarbor Site Feature Request custom activity in the client’s lead in Close. This ensures your submission is tracked and reviewed by the Sites Product team.

Below is a breakdown of each field in the activity:

Site Feature Request Dashboard

Select one or more dashboards this request applies to

Site Feature Request URL

Enter one or more URLs relevant to the request

Desired Site Feature

Booking Experience Improvements

Enhancements that improve the user’s booking flow, including activity/tour display, checkout steps, and call-to-action elements.

Examples:

• Streamlining the booking lightframe steps
• Adding flexible date or time slot selectors
• Improving CTA button placement and visibility

Content Management & Editing Tools

Features that make it easier for clients to manage, edit, or customize their site content without engineering support.

Examples:

• Expanding block editing capabilities
• Adding self-service features

Filtering & Search Enhancements

Improvements to site search Feature, filtering options, or ways to help users find activities quickly.

Examples:

• Adding search by activity/tour or customer type filters
• Category filters for multi-location operators
• Sorting options by price or popularity

Integrations & External Tools

Requests related to connecting or embedding third-party services and tools for extended Feature.

Examples:

• Integrating marketing automation tools (e.g., HubSpot)
• Embedding Google Maps or social media feeds

Legal, Accessibility, or Compliance

Updates needed to meet accessibility standards, privacy regulations, or legal requirements.

Examples:

• Updates to laws that affect websites
• Color contrast checker
• Changes to the theme based on WCAG updates

Other

We may not currently support this type of feature, but selecting “Other” helps get it on the radar of the Sites Project team for future consideration. Please include as much detail as possible in the “Problem” field to provide context.

Problem

Describe the client’s core problem and explain why the current site setup doesn’t meet their needs

Role of Requestor

Identify the client’s role:

• Owner/Director
• General Manager
• Reservationist/Guide
• Web Developer
• Marketing Manager
• Other

Perceived Impact of the Site Feature Request

Rate the perceived impact (note: this won’t guarantee priority):

• 0 – Unknown
• 1 – Low Importance (“Nice to have”)
• 2 – Medium Importance (Helpful for the client)
• 3 – High Importance (Potential risk to closing or retaining the client)

Submitter’s Name

Enter your name if you’re using a shared Close account or you’re not the assigned AM/AE on the lead