Product Webinar

Why isn’t the feature I requested included in the upcoming releases?

Our Product team carefully considers a number of factors when prioritizing which updates are included in future releases. This process includes reviewing valuable feedback from clients like you, in-depth market research, analysis of our competitors, and the overall user experience. Our objective is to help your business grow and provide the best booking experience for your customers, and we design new features to support this goal.

Please note that upcoming releases shared during the webinar aren’t the only ones we have in store. There are more exciting updates still to come this year!

If you have any feedback or specific features you’d like to see, please share them with me and I’ll be sure to pass on your suggestions to our Product team. Thank you.

I want to set up memberships. How do I get started?

The first step would be to determine what type of membership you want to set up and how to price it. This Compass article contains membership program suggestions that may be helpful.

(Note: Enable memberships on the client’s Dashboard and share this help page. You can also provide additional examples by sharing this success story.)

Where can I access the new updates?

1. New reporting capabilities:

   a. Under Reports > [selected report] > Advanced > Group by, select the Member and Benefit options to view benefit usage. View the PU post.

   b. New filtering options are available under the Members tab (Settings > Memberships). View the PU post.

2. Customizations to membership start dates: When creating a membership, clients can select to begin memberships on Day of first booking. View the PU post.
3. Membership benefits on retail items: It is now possible to select a retail item as part of membership benefits setup. View the PU post.

I want to set up combos. How do I get started?

Clients can directly enable combos on their Dashboard if they have the requisite user permissions. You can provide how-to instructions by sharing this help page.

What items should I sell in a combo?

If the client is reaching out to Support, refer them to their Account Manager. If you’re an Account Manager, you can refer to the Set Up Combos section for recommendations.

I want to set up GA4 new events. How do I get started?

Please see the instructions on this help page to get started.

I want to set up affiliate rules. How do I get started?

Please see the instructions on this help page to get started.

(You can also share this success story to provide additional examples.)

What’s the difference between affiliate rules and affiliate blocks?

Affiliate rules empower you to manage when affiliates can book your items, whereas affiliate blocks allow you to reserve seats for affiliates to book within a specific availability. When applied on the same item, affiliate rules will override affiliate blocks.

I want to use 2-step verification. How do I get started?

Please see the details on this help page to get started.

I want to set up waivers. How do I get started?

Please see the instructions on this help page to get started.

How do I switch from SmartWaiver or WhereWolf to FH Waivers?

You cannot use SmartWaiver and WhereWolf at the same time as FareHarbor waivers. If you previously used Smartwaiver or Wherewolf with your Dashboard, you can easily switch to using FareHarbor waivers by following the instructions on this help page.

When will FH Waivers be available in Europe? And why is it not available now?

Due to regional legislations and compliance requirements, FareHarbor waivers are not available to European operators at this time. Currently, there is no timeline we can share regarding its availability in Europe. We will keep you posted if this changes.

(Note: If a client has an urgent need for FH waivers, please submit a product request on their behalf to detail their needs.)