Yonder Partnership

Reviews (self service sign up and setup):

• Client signs up with Yonder. Integrate Fareharbor, by contacting Fareharbor support, having received the relevant information from Yonder. Click here to see details on how to enable Yonder:
  • Yonder connects via API to gather a list of all items.
  • Yonder receives booking information via webhook.
• Client can control on/off items to send customers surveys to, within the Yonder interface.
• There’s a pre-built NPS survey already set up and ready to go, a user can customize it but Yonder now works fully automatically: Sending surveys after a tour, linking responses to booking data, classifying feedback to tours, breaking down rating per tour, showcasing reviews on website.
• Install javascript widget onto website to showcase latest 5 star reviews. You can also install reviews relating to a particular item on the webpage for that item. Get review ratings displayed in Google Search results by installing a Yonder snippet into the website header.

AI Chatbot:

• Demo with Yonder team, to help identify needs and success cases.
• Yonder will activate a suitable AI Chatbot, using pre-built conversation framework. This can be done same day. Some customization may be added, this may take 5 – 10 working days.
• Customer can add responses themselves, or a partner (like a marketing agency) or Yonder can do it.
• Ability to respond with Live availability about tours to be set-up by Yonder.
  • Yonder connects via API to gather a list of all items.
  • Yonder matches these items with natural language describing each item. When a website visitor asks for availability of “the grade 3 rafting tour” we match that with an item and request availability from FareHarbor via API and return the response to the website visitor in a chat bubble (or Messenger, if used).

Reviews * Activity Providers using Fareharbor who want to grow their online reviews and gather customer feedback Small to large operators, both single and multiple locations

AI Chatbot Activity Providers with at least 5k website visitors per month. Have up to 5 types/categories of products/items gets great outcomes. If the business has more categories of products we can assess how to build a great solution (we have implemented solutions on businesses with 50 products/items).

Reviews

• 10x more feedback than using surveys in post-trip emails.
• 5x more online reviews
• Staff Time saved with review management
• Increased conversions using social proof

Chatbot

• Up to 90% of FAQ’s answered immediately
• 40% chats outside of business hours answered automatically
• 3-4% of website visitors chat
• Up tp 15% of chats click the book now button
• 17+ hours of staff time saved per month

• Globally supported
• Chatbot relies on AI for translations, which are improving every day

• Share our dedicated FareHarbor landing page with the client.

To enable Yonder follow the steps outlined here.