Smartwaiver Partnership

• Small Business: Smartwaiver’s photo capture can help fight credit card disputes. If a company has fewer than 100 bookings a month, they would only pay $15 a month for the added protection
• Mid-Market
• Enterprise

The Most Trusted Solution:

• Smartwaiver was developed in 2012 with the help of legal experts as a stand alone digital waiver service. Each element of the software was carefully constructed with maximum enforceability of your legal document in mind.
• Smartwaiver has an in-house attorney that advises on all legal matters related to the development and maintenance of the product. Note: Smartwaiver does not disclose this when working with clients due to liability reasons. Be careful when discuss this piece with clients as it is not public information for Smartwaiver.
• Tested over 40 million times and held up in courts for over six years.
• Vetted by the legal teams at Fortune 500 companies.
• Reliable 99.999% uptime and secure, redundant storage done right. Your legal documents are safe.

Always Improving:

• Smartwaiver’s sole focus in recurring, digital, legal documents. The development team is constantly improving the the product for its thousands of customers – most often based on the direct feedback of its users.

Customer Service:

• Like FareHarbor, Smartwaiver is passionate about customer service. Their dedicated US-based team is incredibly responsive and supportive.

Note: For companies asking about Smartwaiver pricing, the following language is recommended: I can’t give you an exact estimate, however the team at Smartwaiver will be able to quote you the package that works best for your business. You can also take look at Smartwaiver’s website for pricing estimates:

https://www.smartwaiver.com/pricing

SmartWaiver operates in the same countries as FareHarbor, HOWEVER, they currently only provide translations for:

• English
• Spanish
• French
• Dutch
• Simplified Chinese

1. Go to https://www.smartwaiver.com and click on “Try It Free” button.
2. Choose Username and Password.
3. Prompt will ask customers to attach their waiver (as an editable PDF or Word doc) in an email to: support@smartwaiver.com.
4. Smartwaiver will convert the waiver into a digital smart waiver, usually within one business day. We then send out a confirmation email with a link and more general information about how to make changes to the document.

• To enable Smartwaiver follow the steps outlined here

Disabling Email Verification:

When email verification is turned on in Smartwaiver, end customers will need to verify their email address after signing a waiver in order for the waiver to be completed. You can turn off this setting in the client’s Smartwaiver account by going to Create/Edit Waivers>Edit>Options>Emails. Uncheck the “Send a verfication email” box, then got to the “Publish” section and publish your changes.

Keep FareHarbor ID When Next Participant Signs: When a customer completes their waiver, they’ll see a button that says “Anyone else need to sign?” This allows additional participants in the party to complete their own waivers. Normally, when this button is clicked, the URL loses the FareHarbor ID tag (meaning the additional waivers won’t be populated in FareHarbor). However, there’s a setting in Smartwaiver that allows the URL to retain this information. In the client’s Smartwaiver account, go to Create/Edit Waivers > Edit > Options > Waiver Autotag and check the box next to “Retain autotag for next participant after waiver has been completed.” Remember to publish your changes.

Admin Error Emails: * For admin error emails that say “error from smartwaiver api”, check the message for “error” (which is likely “waiver not found”) and the “name” or “shortname” of the company * To fix, contact the AM (Account Manager) for that company and tell them to contact the company ad ask them to check that their Smartwaiver API key is correct.