There are two agreements involved in the FareHarbor Distribution Network. One is the Provider Participation Agreement, which allows you to have your activities sold through the Network. The other is the Affiliate Participation Agreement, which allows you to sell tours and activities that are available through the Network.

Distribute your services through the FareHarbor Distribution Network

For FHDN referral link bookings: If your activities are sold through the program, you’ll pay out 20% commission on all bookings made through the program. FareHarbor handles the transfer of commission from you to the affiliate, guaranteeing that the correct amount of commission is paid. At the end of every month, we will send a report that details all of the bookings that have been made through the Network. Commission will be transferred out of your account on the 5th business day of the month, based on activity date, and deposited into the affiliate’s account on the 10th business day of the month.

For FHDN connected bookings: If your activities are sold through API affiliates, you’ll pay out 25% commission on all bookings generated. FareHarbor handles the transfer of commission from the affiliate to you, guaranteeing that the correct amount of commission is paid and you are always receiving your net rate of 75%. At the end of every month, we will send a report that details all of the bookings that have been generated in this method.

If you are located outside of the US, you will be instructed to set up your Refund Reserve if you have not already. FareHarbor will transfer commission out of your Refund Reserve if there is not already money “to be paid out” in your FareHarbor Dashboard. Click here to read the full agreement.

Sell through the FareHarbor Distribution Network

If you are a FareHarbor business that is selling a tour or activity, you will receive a 15% commission. FareHarbor handles the transfer of commission to you as an affiliate, guaranteeing that you receive the commission you are owed. At the end of every month, we will send a report that details all of the bookings that have been made through the Network. Commission will be transferred out of the account of the client that you sold on the 5th business day of the month (based on activity date) and deposited into your account on the 10th business day of the month. Click here to read the full agreement.

Once you join FHDN, your items will appear in the FareHarbor Marketplace of tours and activities, where FHDN affiliates can choose to display them on their websites or platforms. Keep in mind that it may take some time for affiliates to begin promoting your offerings, as they select items based on their target audiences.

While bookings aren’t guaranteed (as with any affiliate partnership), joining the FHDN gives you access to new distribution channels that can help grow your business and increase revenue.

If you are acting as an affiliate through the FHDN, you can also report on bookings you have generated through the FHDN. FHDN Report (located under Reports > Advanced) can be used to gather important insights, such as:

• Which experiences sell best on your website
• Which days your website generates more bookings
• An overview of your expected earnings

To opt out of the FareHarbor Distribution Network (FHDN), please visit this page.

General FHDN questions

How are FareHarbor Distribution Network (FHDN) bookings generated?

• FHDN bookings are generated in two forms:
  • Via API – A booking is originated & paid for in an Online Travel Agency (OTA)’s booking system and pushed into FareHarbor through an API connection. For these bookings, you will receive your net rate the month after the activity occurs.
  • Via Referral/Booking Links – A booking is originated & paid for via FareHarbor (similar to an online booking on your website), the only difference is that the booking took place on the website of an affiliate. For these bookings, you will receive payment up front, and owe commission after the activity occurs. Did You Know: With this method, you can also be an affiliate on the FHDN and sell the tours & activities of other FareHarbor clients on your own website or confirmation emails.

What are the benefits of joining the FHDN?

• Increase your bookings through more visibility from affiliates – from local bloggers to global OTAs like Trip.com, Civitatis, Klook, Veltra, Virgin Experience Gifts, and more.
• FHDN booking links come in as regular online bookings, with next-day payouts and the ability to modify and cancel as usual.
• Enjoy automated invoicing and affiliate payouts.
• Earn passive income by also becoming an affiliate on the FHDN which allows you to sell the tours and activities of other FareHarbor businesses in your area.

How much commission do I pay for bookings made through the FHDN?

• FHDN Referral Links: If your activities are sold through FHDN booking links you’ll pay 20% commission on all bookings generated.
• FHDN API Bookings: If your activities are sold through the API, you’ll pay 25% commission on all bookings generated.

What if I already work with affiliates via FHDN API?

Existing contracts with affiliates that are part of the FHDN API network will override the FHDN API terms. You are able to work with any affiliates you wish and have whatever payment and commission structure you would like. FHDN API is designed to help operators add additional connection options.

Can I sell other clients’ activities only and not have my tours and activities resold?

• Great news – you can! You can join as an affiliate or have your services sold—or both—by signing the respective agreements: Provider Participation Agreement and Affiliate Participation Agreement. You will need to sign both agreements if you would like to do both.
• By signing up as an affiliate on this page, you can sell tours and activities from other companies in the FareHarbor Distribution Network (FHDN) and earn a 15% commission on bookings generated. FareHarbor ensures you receive your commission, which will be deposited into your account on the 10th business day of the month following the activity date. Track performance via “FHDN Reports” in your Dashboard and receive monthly commission invoices.

When will I get bookings after signing up for the FareHarbor Distribution Network?

• After joining FHDN, your items will be listed on the FareHarbor Marketplace, where affiliates can choose to feature them on their sites or platforms. Please note: it may take time for affiliates to pick up and promote your items, and bookings are not guaranteed as with any other affiliate you may work with.

It is important to ensure your items have high quality images, clear description and updated pricing to enhance the attractiveness of the item.

Can I limit the number of items that can be resold?

• Yes, if you are concerned about opening your availability to more affiliates, we recommend utilizing our new affiliate rules feature. This tool enables you to control which affiliates have access to your items and availability, and when they can book. Learn more about affiliate rules on this help page.

Are the commissions negotiable?

• The commission rates are non-negotiable.

Can I opt out of one of the booking methods?

• Yes, if you wish not to be enrolled in one of the two booking methods (FHDN Booking Links or FHDN API). Please complete this form.

Please note that you’ll need to give FareHarbor 30 days notice if you wish to opt out of the Network.

Which payment processors that FareHarbor offers work with FHDN?

• You can only opt into FHDN if you are using Stripe. FHDN is not currently supported if you are using PayPal as your payment processor.

Is the FHDN available in all countries?

• To participate in the FHDN, you must be using Stripe as a payment processor to join the FHDN. Additionally, you must be located in:
  • United States: Must have a US bank account linked to your Dashboard.
  • Canada: Can have either a Canadian or US bank account linked to your Dashboard.
  • Europe
  • Australia and New Zealand
  • Mexico: Dashboard/Processor location must be in the US, and the currency must be USD.
  • Caribbean countries: Dashboard/Processor location must be in the US, and the currency must be USD.
  • Singapore
  • Hong Kong
  • United Arab Emirates (UAE)

As a tour operator, how do I see which partners are selling my tours?

• For FHDN Referral Links** – You can see this by running a detailed Booking by Item report in your Dashboard. The voucher field will contain the name of the company that has resold your business’s services.
• For FHDN API: You can run a booking source report. When you click into the FH Connect bookings, the Last Booked By field will show the name of the OTA that created the booking. At the end of every month, we will send a report that details all of the bookings that have been made through FH Connect.

FHDN referral links specific questions

How does the commission structure work for FHDN Links?

• If your activities are sold through the program, you’ll pay out 20% commission on all bookings made through the program. FareHarbor handles the transfer of commission from you to the affiliate, guaranteeing that the correct amount of commission is paid. Commission will be transferred out of your account on the 5th business day of the month, based on activity date, and deposited into the affiliate’s account on the 10th business day of the month.

What type of reporting can I expect?

• Tax Invoicing – Once a booking is generated, you can expect to see your Tax Invoice on your Fareharbor Dashboard at the beginning of the following month.
• Reporting – You will be able to see all bookings generated on your Fareharbor Dashboard at the beginning of the following month.

Where in my FareHarbor Dashboard is the 20% commission pulled from?

• If you are a US client, commission is pulled from one of the following places:
  • If you have money in your FareHarbor account that has not already been paid out, commission will be pulled from here.
  • If you do not have money in your FareHarbor account, commission will be pulled from your Refund Reserve.
  • If you do not have money in your Refund Reserve, commission will be pulled from the bank account connected to your FareHarbor Dashboard.
  • Learn how to set up a Refund Reserve here.
• If you are located outside of the US, commission is pulled from one of the following places:
  • If you have money in your FareHarbor account that has not already been paid out, commission will be pulled from here.
  • If you do not have money in your FareHarbor account, commission will be pulled from your Refund Reserve.
  • If you do not have money in your Refund Reserve, FareHarbor will reach out to you ahead of your scheduled payout to request that you add money to your Refund Reserve. Failure to keep funds in your account for monthly payments could result in a number of consequences, including being removed from the program entirely.
  • When you join the FHDN, we recommend that you set up your Refund Reserve to always have at least $200, and make use of the Recurring Transfer feature, to ensure you always have funds available for refunds and commission payouts.

Which payment processors that FareHarbor offers work with FHDN?

• You can only opt into FHDN if you are using Stripe. FHDN is not currently supported if you are using PayPal as your payment processor.

Who pays the credit card fee?

• The credit card fee is paid by the activity provider. So, if someone books Company A’s activity from your website, all of the money will flow to Company A and Company A will pay the credit card fee.

How is this different from the Partner Program? (applies to US clients only)

• As of Q2 of 2021, FareHarbor is no longer adding companies to the Partner Program, and all Partner Program participants should opt into the FareHarbor Distribution Network instead. If you have any questions on this, or are still operating through the Partner Program, please email strategicpartnerships@fareharbor.com.

As an affiliate, where do I find partners in my FareHarbor Dashboard?

• FHDN partners do not appear in your FareHarbor Dashboard. To stay up to date on partners that can be sold through the Distribution Network, please visit the FareHarbor Marketplace. Once you’re enrolled in the Distribution Network, you will receive an invitation via email to access the Marketplace.

How does reporting work as an affiliate?

• You will receive monthly reports for sales made through the FareHarbor Distribution Network. You can opt into weekly reports, as well – just email strategicpartnerships@fareharbor.com and request to be added to the weekly report (note: this is for affiliates only.)

I want to distribute other FareHarbor businesses’ services, but I don’t want my services to be distributed. Is this an option?

• Yes, you may sign up as an affiliate and not have your services distributed or vice versa. We have two contracts: one opting you in so your services can be distributed (Provider Participation Agreement) and one opting you into selling other FareHarbor businesses’ services (Affiliate Participation Agreement). You will need to sign both agreements if you would like to do both.

Who pays the credit card fee?

• The credit card fee is paid by the activity provider. So, if someone books Company A’s activity from your website, all of the money will flow to Company A and Company A will pay the credit card fee.

FHDN API booking specific questions

How do I get paid via the FHDN API Booking method?

• The OTA collects full payment, and will pay the client’s net rate of 75% to FareHarbor the following month from the date of the activity. FareHarbor will then deposit this amount into your bank account, as listed in your FareHarbor Dashboard, within 15 days of the invoice being sent.

What type of reporting can you expect?

• Once a booking is generated, you can expect to see all of the same reports you currently use to track your affiliate bookings..

Can I cancel a booking that was made through the FHDN API booking system?

• If you cancel a booking in FareHarbor that was generated by a FHDN affiliate, the affiliates will not be alerted, so the affiliates need to be made aware. If there is an emergency or a weather issue or some extenuating circumstance and the tour needs to be canceled, please contact FH Support at support@fareharbor.com, we will let the FHDN affiliate know they need to cancel the booking.