Campaign and promo code FAQs

No problem! Contact FareHarbor Support for help setting up your promo codes. We are also happy to set up your promo codes from scratch. Fill out our Promo Code Request Form to submit a request.

By default, the custom field will be shown on the book form as a link that says “Add promo or discount code.” When an online customer clicks the link, the full field will open in its place, where the customer can then enter their code.

If you want to show the full field by default, open the Edit field menu and uncheck the “Hide code input behind a link” box. You can do this in the custom field’s settings (which will update the field on all items it is added to), or in a specific item’s Options & Prices. When updating this setting from an item’s Options & Prices, be sure to click on the custom field to show the Edit field menu.

When promo codes are not working as expected on your book form, here are a few things you can check in your Dashboard:

• Double check that the campaign is added to your code redemption field, and the code redemption field is added to the correct items. To do this, go to Settings > Custom fields > Code, then view the code’s associated campaigns and items.

  

• Next, check that the pricing is set up correctly. Click Edit field, find your campaign, and click on the price column to review your settings.

• Make sure you’re using the Price column.

• From the custom field’s settings, click the pencil icon next to your added campaign to see if you’ve selected the option “If priced, change price of all customers on booking.” For this option to work, the custom field must be added to your items as a whole-booking field rather than on individual customer types.

  When using this option, you can confirm the price change is correct by looking at the subtotal on the book form. The custom field will only show the initial price change, but the subtotal will reflect the price change after it has been applied to every customer on the booking.

There may be several reasons for this:

• The promo code is only valid for use on certain dates, and the customer is not booking on a valid day. In this case, they’ll see a “Cannot be used today” message.
• The promo code is only valid for availabilities that take place on certain dates, and the customer is trying to book outside those dates. In this case, they’ll see a “Not valid for this availability” message.
• The promo code has already been used the maximum number of times.

If you’re not sure why a customer is seeing an error message, you may want to review the campaign’s valid and/or blackout dates, or go to the campaign’s settings and make sure the code has not been used the maximum number of times.

You can use reports to gather important information about how your campaigns and promo codes are performing. See Tracking and analyzing campaigns for more.