Alipay

Alipay is a mobile payment method popular with Chinese customers, allowing them to pay instantly for bookings using their Alipay digital wallet. The payment method is available only for online payments and for Dashboards that use the following currencies:

• EUR
• USD
• AUD
• NZD

After Alipay is enabled in your Dashboard you have to provide additional verification information to our payment processor (Stripe). Specifically:

• Your business Tax ID.
• The description of your product or service.

You can provide these details by updating your verification information on your Dashboard via the Payments Setup Checklist (Settings > Bank & Payments).

Note: It usually takes 2-3 business days for Stripe to verify your information and enable Alipay.

How does it work?

After your customer chooses the number of tickets for each customer type, the next step is to select their payment method.

After confirming the payment method, the customer is redirected to Alipay to finalize their payment using a mobile QR code or in-app authorization. Once completed, they return to FareHarbor to view their booking confirmation. The booking overview also shows Alipay as the payment method.

Viewing Alipay payments in reports

To view Alipay payments in the Sales report, go to Reports > Performance > any of the Sales reports.

To filter by Alipay payments:

1. Click on Add Filter and select Filter by: Credit Card Type.
2. Select Alipay from the options > click Save.
   Note: You can also group the results by the credit card type by selecting Credit Card Type under Group by.
3. Generate the report.

Disputes, refunds, and payouts

• Alipay payments cannot be disputed.
• Refunds are processed as normal.
• Payouts are handled as normal.
• Stripe is the only supported payment processor.

Frequently asked questions

Why do some customers fail to complete an Alipay transaction?

Payment failures typically occur if the customer has insufficient funds or has not enabled cross-border payments. They can retry the booking using a different method.

Is the processing fee in addition to the credit card fees?

No. The processing fee is applied separately to Alipay and is not in addition to card processing rates.

FareHarbor applies the following processing fees:

• EUR: 1.85% + 0.24
• USD: 1.85% + 0.22
• AUD: 1.85% + 0.42
• NZD: 1.85% + 0.46

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Steps to enable Alipay for existing clients

Note: Enabling Alipay for existing clients will trigger Stripe to collect additional verification information from clients. This could disrupt their payment processing until complete, so please follow these steps carefully.

1. Go to the #payments-gateway-public channel and complete the Workflow.
2. Product will then enable Alipay for the Dashboard in Stripe and respond to the workflow slack when complete.
3. The client is then required to immediately complete verification on Stripe (accessible via the Payment Setup Checklist in their Dashboard). This is typically entering an email address in Stripe.
4. Once Stripe verification is complete, FH Admins can enable Alipay in Advanced company settings > Payments > Enable Alipay payments > Save changes.
5. Alipay will then be available for customers to use as a payment method.

Steps to enable Alipay for new clients

This is applicable only to clients who have not yet processed payments or completed their Payment Setup Checklist.

1. Go to Advanced company settings > Payments.
2. Select the checkbox Enable Alipay payments.
3. Click Save changes.

Processing fees for Alipay

The processing fee is applied separately to Alipay and is not in addition to card processing rates. The fees are as follows:

• EUR: 1.85% + 0.24
• USD: 1.85% + 0.22
• AUD: 1.85% + 0.42
• NZD: 1.85% + 0.46

The client pays the processing fee. It is not possible to pass the processing fee to the customer.