Bancontact

Bancontact is the most popular online payment method in Belgium, with over 15 million cards in circulation. Customers use their mobile app linked to a Belgian bank account to make online payments that are secure, guaranteed, and confirmed immediately.

To pay with Bancontact, customers are redirected to the Bancontact website or mobile app to authorize the payment, and then return to your website where there is immediate notification about the success or failure of the payment.

Why should I enable Bancontact?

If you have a large number of Belgium customers, introducing Bancontact as a payment method is one way to easily add a trusted payment method. When customers see a trusted payment option they are familiar with, they may be more likely to convert.

Notes

• Because Bancontact payments basically function as a bank transfer and the customer has explicitly authenticated the payment, disputes are not possible for Bancontact payments.
• Refunds are processed as normal. However, refunds issued for Bancontact payments must be issued within 180 days of the original payment.
• There is no change to payout processing using Bancontact.

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Enabling Bancontact

To enable Bancontact, navigate to the company’s Advanced settings > Payments, and select “Enable Bancontact Payments”. Note: Bancontact is only available to clients who accept Euro on their Dashboard.

Processing fee: Stripe will charge a processing fee of 1.4% + €0.25 per Bancontact transaction.

How it works

Bancontact is an online, redirect based payment option available to our clients who accept Euro on their Dashboards and use Stripe as their primary payment processor. Once enabled, their customers are able to select Bancontact on the online book form to pay for their booking.

Making a payment

After the customer fills out the necessary information on the booking form and selects Bancontact as their preferred payment method, they are prompted to enter the name of the Bancontact account holder in a required field.

Once the customer submits, a payment request is initiated by Stripe to Bancontact through the account holder’s Banctact account. At this point the customer confirms or declines the payment request through their Bancontact mobile app.

After successfully verifying the payment, the customer is sent back to the booking confirmation view.

What changes will the Dashboard user see?

Once a FareHarbor Admin enables Bancontact, the client will be able to accept payments made with Bancontact and filter by Bancontact in reports.