Custom refunds

Custom refunds allow you to document refunds for cash or check payments that were not originally collected in FareHarbor, or refunds issued with a different method of payment than what was originally used.

To issue a custom refund:

1. Find and open the customer’s booking.

2. Click Advanced (located next to Booking actions).

3. Select Custom Refund from the dropdown.

   

4. In the Refund amount box, enter the exact amount you want to refund the customer.

5. Select the refund payment method (the options here will depend on what payment types you have set up).

6. Click the Create Refund button:

   

Viewing a custom refund

To confirm that the custom refund has been recorded, click into the payment summary in the booking overview. You’ll see a Custom refund activity in the payment history:

The refund will also be recorded in the activity history at the bottom of the booking:

Notes

• If you do not see the custom refund option on a booking, you may not have custom refunds enabled on your permission group. Learn more about permissions.

• If a credit card was used for the original payment, you cannot issue a refund to a different credit card. You can only refund the original card using a standard refund, or issue a cash or check refund using a custom refund. Learn more about credit card refunds.