Primary and Alternate Pricing are a way for site builders to break down each customer type into 2 distinct pricing groups. Here are some instances these may be helpful:

• Standard pricing vs. discount pricing
• Member pricing vs. non-member pricing
• Peak season vs. shoulder season
• On-location vs. online pricing
• Any other pair of descriptors that are mutually exclusive

By default Alternate prices have a strikethrough

The Primary and Alternate Pricing headings can be labeled, and those entries will show up as the headings of 2 labeled columns in the pricing section on an activity page. Alternate Pricing will be the first column after the customer types, the Primary Pricing will come next. This allows the company to offer 2 types of pricing for every customer type.

By default if no customer types are used, the main Primary and Alternate pricings will be used in the pricing section, with a customer type named “From.”

Under Settings > Company Settings > Contact Info tab, there are two fields:

Currency is the Global Currency that should match what the client’s FareHarbor Dashboard currency is using.

Alternate Price Currency is the Global Alternate Price Currency, and it is an optional field. This field will only affect alternate prices in activity page price tables with strikethrough disabled. This field is best used if the client wants to show two different currencies for their activities.

Note: The activity block “from” price will display the Currency selection not the Alternate Price Currency.

There is the capability to have the price as a range on Activity Blocks and Featured Activity Rows by selecting the ‘Treat alternate price as a range. (Starting Price – Alternate Price)’ option. When this is selected the value of the ‘Alternate (Strikethrough) Price’ becomes the upper end of the price range instead of an alternate price.

Customer Types are the labels assigned to a price that are consistent with the customer type labels in the dashboard. They can be “Adult,” “Senior,” and “Child,” or “1-Hour Rental,” “2-Hour Rental,” and “4-Hour Rental,” or it could refer to the type of vehicle the customer will rent.

• Customer types can include a subtitle to display more information. For example, the subtitle might list the age range associated with a child customer type.
• Customer types will include the ability to enter 2 prices (corresponding with the Primary and Alternate headings). This could be useful in displaying how an “Adult” customer type might be one price if they are a member, and a different price if they are not. The Alternate Price will be red with a strikethrough by default, but this feature can be disabled per customer type.
• A customer type can be used as a heading to even further categorize complex pricing. For instance, even if you use Member and Non-Member as your pricing headings, you may want to separate out the customer types based on a morning or afternoon boat ride. This would allow a person to quickly find the time of day, then their age, then look to the “member” pricing if that applies to them.
• A customer type can also be prevented from displaying on the activity page. This will be most useful when using the price sync button.

What is the main goal of syncing prices with FHS?

• To ensure that the prices displayed on FHS are as accurate and up to date as possible with the latest pricing in the FH Dashboard.
• This reduces discrepancies, improves client & customer trust, and enhances the user booking experience by eliminating price mismatches.

What specific outcomes do we expect from using Price Sync?

• Clients can confidently rely on the pricing displayed on their sites.
• Fewer manual updates for clients, reducing workload and errors.
• Improved booking conversion rates due to price transparency.
• Compliance with pricing regulations for regions where price accuracy is legally required.

How frequently should price updates be synced? (Is it real-time/daily/weekly?)

• MVP focus on syncing “From Price” (on activity cards) and “Customer Types & Pricing” (on the activity pages).
• Syncing is on a 24-hour schedule
• There is a manual “Sync Now” button available.

Which FH sites need to be synced? Are we looking at different regions, currencies, or pricing models?

• All FHS clients have access to enable Price Sync

Price Sync supports:

• Activity must be linked to only one item
• Price ranges
• Price sheet
• Free activities
• Affiliate activities
• Events and timed activities (NOTE – Only once events or activities become active will they be updated via Price Sync)
• Pricing with fees included
• Retail Items

Price Sync does not support:

• Utilize multiple currencies
• Have alternate or strike-through pricing
• Have activities linked to multiple Dashboard items
• Feature events and timed activities that are no longer active

What system or tool is Price Sync using? (Is it a plugin, API, or internal tool?)

• We are using the FH Pricing Overview Endpoint (API)
• Example
• The sync is running on a CRON, so we defined a period of time that pricing is updated in our database using the FH endpoint

Are there any known limitations or challenges with this function?

• API rate limits may affect how frequently price changes can be pulled
• Some clients may have custom pricing logic that isn’t directly supported in the sync
• Sites with heavy caching might not reflect updates immediately

What are potential risks if the price sync doesn’t work correctly?

• Incorrect pricing displayed on sites could lead to customer disputes and refunds
• Potential loss of trust from clients if discrepancies persist

Are there any dependencies on other systems or teams? (Does it rely on another data source?)

• Relies on the FareHarbor Dashboard API for pricing data

Are there any compliance/legal considerations when syncing prices?

• Some regions require that displayed prices match advertised pricing exactly
• Price updates must reflect any mandatory taxes and fees

1. Navigate to the Settings tab
2. Click on FareHarbor Sync

This will open the FareHarbor Sync Admin Page, where you can enable Price Sync.

The Admin Page also provides:

• A brief description of the feature
• A status check showing whether Price Preview is enabled for the site’s shortname in the Dashboard

View the screenshot below to locate FareHarbor Sync in settings:

The next screenshot shows how the window will look if the shortname does have Price Previews enabled:

1. Toggle Enable Price Sync so that it turns blue
2. Click Save Changes

Once saved:

• The page will reload automatically
• Price Sync will be enabled for all eligible items on the website (i.e., items that meet all required conditions)
• A new green FareHarbor Sync button will appear in the Admin Bar — clicking this will bring you directly to the FareHarbor Sync Admin Page.

Once Price Sync is enabled and the Admin Page reloads, a new item table will appear displaying all items associated with the site. This table allows you to manage and monitor Price Sync activity for each item.

Item Table Columns:

• Item ID: Displays the linked Item ID from the FareHarbor Dashboard. An ❌ icon appears if no Item ID is found on the activity page.
• Shortname:Typically matches the company shortname. If the site uses alternate shortnames for activities, those will appear here. Each shortname links to the corresponding item in the Dashboard.
• Activity: Shows the name of the activity as it appears on the site. This links directly to the activity page.
• Price Sync Enabled: Allows you to toggle Price Sync on or off for each individual activity.
• Last Status: Indicates whether sync is working. Green dot = sync successful; Red dot = Sync issue (with a short explanation of what went wrong and suggested actions)
• Last Sync: Displays the date and time of the most recent sync.
• Actions: Includes a “Sync Now” button to manually trigger syncing if you don’t want to wait for the next scheduled (daily) sync.

On the right side above the table, you’ll see a Sync Schedule box. This section provides a quick snapshot of your sync activity:

• Last Run: Displays the date and time of the most recent automatic sync
• Next Run:Shows the scheduled date and time of the next sync
• Frequency: Currently set to once daily — the sync runs every 24 hours from the time Price Sync was first enabled
• Sync Count:Tracks the total number of automatic syncs since Price Sync was enabled (manual syncs are not included in this count)

• There are different frequency settings for Price Sync, they include: Once daily, Twice daily, or Every 6 hours.

When Price Sync is enabled for an individual activity:

• The Price tab will no longer display any manual price fields
• Instead, you’ll see a message indicating that Price Sync is active
• The message will include a note: “…Please update pricing on your FareHarbor dashboard or submit a ticket. To turn off PriceSync for this activity, change settings here.”

In the top-left or bottom-left corner of the table, you’ll find bulk action controls that let you manage multiple items at once. Simply check the boxes next to the items you want to update, then choose from the following actions:

• Sync Selected: Manually sync only the selected items
• Enable Sync:Turn on Price Sync for the selected items
• Disable Sync: Turn off Price Sync for the selected items
• Sync All:Click to sync the latest pricing data for all items with Price Sync enabled.

1. Select the items you want to disable by checking the box next to each activity. A checkmark will appear once selected.
2. From the Bulk Actions dropdown, choose Disable Sync.
3. Click Apply to confirm the action.

Once you apply the Disable Sync action, the table will refresh, and all affected items will update accordingly:

• Price Sync Enabled toggle will be turned off and shown in grey
• Last Status will display a grey dot, indicating that syncing is currently disabled

FHS now determines the From price based on combinations of the following Dashboard settings:

• Price preview (on/off)
• Use for price preview starting price (enabled on customer type)
• Include booking fees and/or taxes in price previews

Review the table for full From price logic displays: