Website-Integrations Specialist Expectations

Daily Responsibilities

The top responsibility of the Integration Team is to complete all Onboarding integration requests which were submitted before 3:30pm as well as all requests submitted later than that when possible.
On average, Integrators should be able to claim and complete 4-6 integrations per day, approximately 25 per week. Actual numbers will depend on the volume of requests made.
Once all non-live OB requests have been dealt with, integrators should work on live integration requests. These requests are split across the Live Integration Request Airtable queue and the Integrators Zendesk view. These requests should be prioritized by tier and completed within one business day whenever possible.
Once all OB and Live requests are handled, please move to one of the following responsibilities;
1. Handle any speciality requests you have been assigned (Custom Code, Mock or ASN integrations).
2. Monitor your posts in #checks_dash for edits given by trainers and answer any questions posted in #website-integrations.
3. Check logins in the login checks AirTable.
In the event all of these have been handled, let your Team Lead know. Top priorities when all integrations are complete:
1. Work on documentation or any other miscellaneous projects which further the Integrations Team.
2. Check #reservation_transfer room to see if there is a transfer that is taking place.

Claim new company integration requests from the integration queue.
- Integrations should be completed as quickly and thoroughly as possible.
- All integrations take different amounts of time depending on the type of website, number of items in the Dashboard, and number of languages on the website.
- A good rule of thumb is the number of items on a website.
  - 1-4 items – 30 Minutes
  - 5 – 10 items – an Hour
  - 10+ Items – 1 – 2 Hours.
- These times assume a reasonable CMS or familiar setup. For proprietary systems or custom coded websites, expect a longer amount of time to integrate.
- Each additional language on the website represents a time multiplier. Two languages on a website takes twice as long. Four languages would take four times as long, Etc.
- Write notes about the integration in the Integration Checklist notes after an integration is complete.
  - If there were special requests from the client preventing all the best practices, list it in the note.
  - Document anything else difficult or unusual about the website.
Once all new live companies have been claimed, move on to live customer requests.
- Clearly communicate with the requester anytime there’s confusion about the request and post relevant updates in Close.
- Live updates take a variable amount of time depending on the request, but should consistently take less time than a new integration.
- Post any relevant notes in Close & the #website-integrations rooms if the request cannot be complete.

New Integrations should conform to the best practices listed here whenever possible.
Always try to be conscious of the client’s needs and website.
Try to style the integration in an aesthetically pleasing manner that engages customers on their website.
In the event content is removed from the website, take a backup in the form of a code file or screenshot in case the content must be reinstated.