RB QA Last updated: December 3, 2025 Content Admin Notes Internal API Mapping Request Form Click here to check the Viator/Expedia/GYG/WT queue. Click here to check the Google Things to Do queue. CompanyThis field is for validation purposes and should be left unchanged.Note: Your request will be visible to the client! Company contact*Enter an email address for the business owner or company contact. This will be used to assign the company and tier in Zendesk. (We won’t email this person unless you tell us to.) Company shortname*What is the client calling about?*Ask the client if one of the following is happening with their connection, if none of these are applicable then select Other.Choose a categoryWant to get connected to an API Partner (OTA)Bookings/rebookings/Cancellations aren’t showing up in FareHarborOTA calendar is incorrectWrong information on API bookings in FareHarborNew product to connectStart times changedCustomer types changedPricingDeactivated productOpt outAPI FeeOtherTo the client, say: Great, thanks for letting us know! These requests require us to gather some information so that we can work between FareHarbor and the OTA to complete the request. Do you have some time for me to go through some questions? Or would you like me to email you a form to fill out? If they want the form emailed, send them this form.Which API partner(s) do they want to connect with?*Reminder: You can check if a client is live on select APIs by checking Connectivity – Live field in Close.1sticketAGi DMCANZCROActivity MauiAdrenalineAdrenaline AustraliaAdventuroAlaska Shore ExcursionsAlaska Shore ToursAlgarve FunAloha V.I.P. ToursAlohopArubrasilAttraction WorldAustralian Cruise GroupBackpacker Deals/TravelloBaja BikesBananaLabBandwangoBarcelona EnjoyBarceló ExperiencesBatchBate AppBeMyGuestBest ActivitiesBikeTours.comBliinkBookeasyBooking.comBookitDirectBookmeBuzzshotCali’FunCaribba ConnectCity WondersCityfyCivitatisClassBentoCool DestinationsCozymealCybbaDirect FerriesDoDublinEntertainment Benefits Group (EBG)EntréesEquity TravelExcursiones por el mundoExpediaExperience GiftsExperience OzExperience Oz Local AgentExperitourFeratelFotafloFreshworksFunExGET LOCALGeiranger Fjordservice ASGetMyBoatGetYourGuideGifting OwlGlobal AmenitiesGlobickGo Scotland ToursGolden ToursGoogle's Things to doGrasshopper Phone SystemGray LineGreat American DaysGrouponHans Brinker HostelsHawaii Marlin Fishing, a Hawaiian Island Enterprises companyHawaii ToursHawaii.comHeadoutHeroHey CrayHijinksHolibobHoliday Senses SensationsHoostipI Need ToursInovtravelIsango!Italy TicketsJoiefulKKDayKlookKuaibangxingLike A Local GuideLivnLolaguideLovetovisit.comManawaMandarina TravelMr. TravelMusementMyRefereeNational Park ExpressNattivusNewYork.nlNot In The GuidebooksOCIO BusinessOlarkOn Pro Travel SolutionsPTC Express TravelPlanadayPodiumPrivateTourProfitroomProject ExpeditionPukka TravelsRedBalloonRue des VigneronsSeaBookingsSesame UnlimitedSightseeingoSightseeingo LimitedSilverscreen ToursSmartWaiverSmartsuppSojern Digital MarketingSpain TourismSpicy MeatballSpur ExperiencesStadtrundfahrtStaypalSunbonooSwiss ActivitiesThe Tixs GroupThe Tour GuyTiqetsTour PassTourAdvantage™ by Sunstone Digital MarketingTourDeskTourMappersTourbaseTourism Exchange Great Britain (TXGB)Tours 2 Go LLCTours4FunToursXplorerTravelShackTravelmoreTravstarTripShockTripiumTripsterTrusted Tours & AttractionsUltimate BudapestVacations Made EasyVamzioVee SightseeingVegas.comVeltraVenueAppVeturisViatorVimblyVirgin Experience DaysVirgin Experience GiftsVoyijVueltiaVyom JourneysWhat To Do-VIWishlistWorld++/ LulutripXplore AustraliaYonderZengeniConciergeDo they already have an existing relationship with this partner? Yes No What is the commission?Existing relationship needed. Please inform the client they must have an existing relationship with the partner before we can establish an API connection. Direct them to FHDN if they are looking for new partners to connect with.Which API partner(s) (OTAs) are they experiencing this issue with?*Reminder: Viator and Expedia pricing is ALWAYS set in their system. Clients can adjust pricing in FH for these OTAs, but they must update pricing in Viator or Expedia if it’s wrong in the other system.Issue description*In a few words, can you describe the issue you’re experiencing? Does it show on specific dates/bookings that I can use as examples? (Please ask for booking and/or availability examples.)Booking / cancellation / rebooking date and time*Great, thank you for sharing some booking # examples, this will help us resolve the issue. Do you know on which date and time these bookings were being created? Do you have an email from the OTA you can forward to us to help resolve the issue?What times and/or customer types were changed specifically?*Thanks for letting us know about these changes. Can you let me know specifically which [customer types or start times] were changed?Item number(s)*(Example: https://fareharbor.com/shortname/dashboard/items/1262/)OTA product (if provided)To better support your request, do you know if this product has the same name in the OTA’s system? Can you share any additional information about the product in the OTA’s system to help our team complete the request?Does the client need a follow-up once the request is completed?* Yes No Who should be contacted?(If different from the company contact listed above)Additional infoYour name*Comments Δ Internal-only content. Don't copy and paste to anyone.