Zendesk macro categories

Zendesk Macros can be organized into folders by using two consecutive colons in the macro’s title. For example: Support::Availability Settings & Updater::Change length will create a macro titled Change length, which is contained in an Availability Settings & Updater folder, which is contained in a Support folder.

How to update

1. In the left-hand menu of your Zendesk dashboard, click on the gear icon.

   

2. Under “Manage”, click Macros.

3. Locate the Macro you are going to edit.

   

4. Add the two colon format mentioned above to create the folder.

5. When you’re finished editing, click Save.

   

Note: If you don’t have permissions needed to update a macro, post in #zendesk-logistics to have the macro updated.

Categorization

Each macro is categorized first by the team that uses it. The Macro’s title should be after the final set of colons ‘::’. Use the following format:

Team::Topic::Title

• Team = The team that is using the Macro in Zendesk
• Topic = Optional additional categorization

To add additional categorization for your team, add a topic to that macro’s row on this document (Note: You may need to adjust the CONCATENATE formula in column H), then follow the instructions above to past the new title from Column H into the Macros title field.