Onboarding Clients with Seating Assignment

When is seating assignment used?

Seating assignment is used in a variety of situations. Here are some common examples:

• Unique location rentals (e.g. boat slips for marinas, campsites)
• Concerts and shows
• Trains
• Axe throwing
• Boats/ships with assigned dining seating
• Activities where distinct and trackable differences are present for different options (e.g. a safari with VIP seats and regular seats)

When is seating assignment NOT used?

Like many FH features, use your best judgement when deciding if seating assignment is the best solution!

Not a good fit:

• When being assigned a specific seat or upgrade is immaterial (e.g. a festival where all tickets are “general admission” with no specific upgrades or seats to choose)
• When resources, mins and maxes, or other features could accomplish the same end result in a simpler way

Generic Support Process

For T0-1 clients, Support agents can own the decision to say “no” if seating assignment doesn’t make sense for the client or “yes” if they do.

For T2-3 clients, the AM should be contacted to give their input regarding adding seating assignment before any action is taken.

Any client that pushes back and demands the feature despite it being a poor fit for their setup should be escalated to the AM.

Once it’s been determined that a client is a good fit for the feature, then we can send them the Seating Assignment Request Form or collect information directly using this helpful checklist.