Accepting payments with Tap to Pay on iPhone

1. Verify that your iPhone is running iOS version 16.7 or higher.
2. Verify that Location Services are enabled in your iPhone’s Settings page.
3. Make sure you are logged in into the Apple ID account on your phone in the Apple ID section of your phone settings.
4. Open the FareHarbor app, and tap Settings > Payments in the lower-right corner of the app. In the “Collect payments using” section, select Tap to Pay.
   • Note: If you do not see Tap to Pay, please update your FareHarbor app to the latest version.

5. Tap the Tap to Pay toggle to connect.

   • Note: If this is the first time you are setting up your account to accept Tap to Pay, you will be prompted to read and accept the Terms of Service. This is a one-time prompt per account, and is required in order to use Tap to Pay on iPhone.

   

6. Tap Continue with This Apple ID.

   When the Connected message appears, you can begin accepting payments using Tap to Pay on iPhone.

Once you have successfully connected your NFC-enabled mobile device to FareHarbor, your device will automatically connect to FareHarbor each time you log in to the app, switch between Dashboards, or log in as a different user.

With auto-connect, FareHarbor will pair to the device you were most recently connected to. For example, if you connected to your NFC-enabled mobile device and then logged out, the next time you log back into FareHarbor, your NFC-enabled device will automatically pair to accept payments.

If you don’t want to automatically pair with your NFC-enabled device, navigate to your phone’s Settings and disable the NFC toggle.

If you are having trouble with auto-connect, make sure that your internet connection is stable. If you’re still having trouble, try setting up your iPhone again.

Once you’ve set up your device, you can collect payments while making bookings with the FareHarbor iOS app:

1. Tap the Tap to Pay payment option while making a booking. (Note: This option is shown only for partial or full payment types).
2. Tap Complete booking to continue to the payment form, then wait for the Total Due to appear.
3. Present the iPhone to the customer.
4. Prompt the customer to hold their contactless card horizontally or hover their NFC-enabled device at the top of the iPhone, over the contactless symbol. When you see the Done checkmark, the transaction is complete.

Why don’t I see the option to charge with Tap to Pay when taking a payment?

If you don’t see the option to take a payment with Tap to Pay, you may need to check your phone’s settings. We recommend trying the following troubleshooting tips:

• Toggle the Tap to Pay option off and on again. Make sure that the “Connected” message is displayed under the Tap to Pay option.
• Log out of FareHarbor and close the app. Relaunch the app and log in again.
• If you’re still having trouble, delete the FareHarbor app along with all of its content. Then, reinstall the app and follow the setup instructions.

Why am I seeing a “Connection error” when trying to enable Tap to Pay in settings?

This error is shown when the iPhone on which you’re trying to accept payments does not have a lock screen passcode set. You can set a lock screen passcode in the iOS Settings app in Face ID & Passcode.

Can I accept payments using a PIN?

No, using Tap to Pay on iPhone with FareHarbor does not support payments using a PIN. If a PIN is required, we recommend trying an alternative payment method (such as Apple Pay or Google Pay) or using another method to collect payment, such as a card reader with a PIN pad.

Can I accept other payment methods besides Visa, Mastercard, American Express, Discover, or digital wallets?

No, Tap to Pay on iPhone accepts payments made only with these contactless debit and credit cards and digital wallets such as Apple Pay.

Not every credit or debit card is contactless-ready, and you may need to use a traditional card reader as a backup option if your customer’s card does not support contactless payments. Learn more about FareHarbor’s supported card readers.

Why is a credit card transaction being declined?

A credit card transaction may be declined based on the limitations placed by the card issuer on the maximum amount that can be charged using the Tap to Pay on iPhone option. The limit for American Express is $250 USD and $100 USD for Visa/MasterCard. Tap to Pay on iPhone payments in excess of these amounts may require the customer to enter a PIN in order for the charge to be approved. Learn more about alternatives to PIN payments.

Can I connect to a different card reader and Tap to Pay on iPhone at the same time?

No, you cannot simultaneously connect to both an NFC-enabled device and a separate card reader.

If you need to switch accepting payments to a separate card reader, navigate to your FareHarbor Settings > Payments, and under the “Collect payments using” section, select “Card Reader” and continue the standard card reader setup.

Will this be available for devices other than iPhone XS or newer?

Tap to Pay on iPhone is currently only available for the iPhone XS or newer, however it may be available for more devices in the future.

Is this option available for iPads?

No, since iPads do not have NFC capabilities, this option is not available.

What happens if I am not connected to an Apple ID account?

In order to use Tap to Pay on iPhone, you must be logged in to your Apple ID account.

In what geographic regions is Tap to Pay on iPhone currently available?

Tap to Pay on iPhone is only available in Australia, Canada, Ireland, Italy, The Netherlands, New Zealand, United Kingdom, and the United States.