COVID-19 FAQs

Our number one goal is to stand by your side through this unknown time. Our Support team will continue to be available 24/7 and FareHarbor will continue operating normal hours.

If you aren’t already, follow our social media accounts for additional information. We’ll be posting about ways you can manage your Dashboard as well as resources to manage your business:

• Instagram

• Facebook

• Twitter

• LinkedIn

There are also great Dashboard resources available through our Help Center as well as business strategy topics through FareHarbor Compass.

Full refunds are free in FareHarbor. Any fees associated with the payment will be returned back to both you and the customer.

For partial refunds, FareHarbor will keep the booking fee and refund a portion of the credit card processing fee based on the amount being refunded.

The amount of time it takes for your customers to see the refund on their card depends on their bank, as well as how the refund was issued.

Refunds from your FareHarbor Future Payouts balance or Refund Reserve are processed right away. In these cases, it will usually take customers 3 to 5 business days to see the refunded amount on their card.

Refunds funded from your bank account (available for US banks only) typically take 6 to 10 business days to appear on the customer’s card.

Instead of issuing a refund, you can offer your customers a gift card or gift certificate for the value of their original booking to use at any time in the future.

To see a list of all future paid bookings, go to Reports > Sales and choose the suggested report “Refundable Sales By Week”. We recommend calling customers on this list using one of our suggested templates.

Once you have approval from the customer, you can issue them a gift card (recommended) or gift certificate.

Rebookings, cancellations, and refunds will need to be done per each individual booking.

Definitely! This is a great way to save time and notify all customers on an availability in one step. You can do this by navigating to your Bookings calendar and into the settings of the availability you want to email.

Right here! We’ll be keeping up with industry topics and updating links below:

• Disaster Loan Assistance: Asking for help reveals strength, not weakness. Low-interest disaster loans for Businesses are being provided by the U.S. Small Business Administration. Find out more here!