FareHarbor Dock Feature Kit

FareHarbor Dock is a powerful booking point-of-sale-solution designed to effortlessly streamline in-person sales, elevate customer experience, and scale operations. The new app comes with 2 modes: Kiosk mode is a customer-facing booking interface that enables guests to independently book and pay for tours and activities. Staff mode is a crew-facing booking interface that is designed to speed up in-person transactions with a simple and touch-friendly checkout flow.

Kiosk mode

• Cut costs and boost efficiency: Free your staff from the front desk, allowing them to focus on creating unforgettable experiences for your guests.
• Reduce wait times: With a multi-Kiosk setup, distribute guests across stations and allow them to breeze through booking at their own pace.

Staff mode

• Bookings twice as fast: Complete in-person bookings faster with our user-friendly touch interface.
• Simple to master: Designed to maximize your staff’s productivity. Turn seasonal staff into pros with minimal training.

• Tiers: Focus is T2+ but any tier can enable it
• Regions: United States, Canada, Australia, New Zealand, the United Kingdom, Ireland, AND European clients that have Stripe as their processor and have any Dashboard language except Thai
• Clients who currently sell direct tickets and who have a large proportion of walk-in customers
• Clients who just need to capture number of people in group and get payment
• General admission and minimal custom fields (just selling a ticket and don’t care who the person is)
• Clients who need a self-service kiosk option for their customers
• Client type / Segmentation: Activities & Rentals, Attractions, Tours
  • Museums
  • Christmas light experiences / Pumpkin patches

We have different monetization rules per each mode a client can use.

• Kiosk mode: 6% booking fee paid by the customer
• Staff mode:
  • For existing clients: Additional 0.5% processing fee paid by the client.
    • Applies to legacy clients in NORAM (starting date prior to June 4, 2025) and EMEA (starting date prior to April 1, 2025), as well as APAC clients that are not affected by the direct booking fee (T2+ and certain T1s).
  • For new EMEA clients (as of April 1, 2025) and new NORAM clients (as of June 4, 2025): 6% booking fee paid by the customer.

Please note: Based on tier and region, a client may have additional fees on top of the ones listed above.

Competitor overview

Below are additional resources to share with clients:

• Dock Slide Deck Presentation
• FareHarbor Dock One Pagers
  • General/Tour Companies
  • Specific to Rental Companies
  • Specific to Attraction Companies
• Prototype: To walk clients through during the demo
• Website Landing Page
• Success Stories:
  • Immersive Show & Entertainment (Kiosk mode)
  • Water Sports Activity & Rental Company (Staff mode)
  • Historic Attraction (Staff mode)
  • Annual State Fair (Staff mode)
  • Outdoor Adventure Tour Company (Staff mode)
  • Urban Kayaks – Dock drives 1,100+ sales in one month (Staff mode)
• FareHarbor Dock Video Snippet (from the product webinar)
• Client Facing Training Videos Folder in Vimeo
• Marketing Video (to help sell clients on using this functionality)

Internal Training

• Training Deck
• Recorded Training

Demo Dashboard

• FH Adventure Demo (Please note, that you will need to have an iPad or tablet to view FareHarbor Dock on this Dashboard)

• Custom payment methods in staff mode – Released in December, 2024
• Kiosk – calendar view – Prior to launch
• Kiosk – Self service check-in – Released in Q2 2025
• Expansion to more countries – Continually being worked on. We now have Dock available in the US, UK, Ireland, Canada, Australia, and New Zealand.
• Splitting price sheets for each mode – Launched September 3rd, 2024
• Sign Waivers on FH Dock – Launched August 22nd, 2024
• Kiosk mode splash screen – Released in Q3 2024
• Combos working with FH Dock – Deprioritized until we see more adoption

Don’t see an update here? Submit the client and functionality gap to the idea box.

If clients are asking for help in regards to how things are acting or looking on the FareHarbor Dock app, there are two ways to help troubleshoot this:

• iPad: If you have access to or own an iPad, you can log into the ‘admin’ Dashboard and will be able to switch to all Dashboards that have the advanced company setting: “Enable Point of Sale (POS)” enabled.
• MacBook: If you don’t own an iPad or have access to an iPad, you can download the FareHarbor Dock app on your MacBook via the App Store.

When Demoing FareHarbor Dock to clients, we want to make sure we follow the following best practices:

• Use a demo Dashboard instead of one in Production. If you don’t know how to access demo Dashboards on FareHarbor Dock, please follow these steps.
• If possible, try to use or update a demo Dashboard to make it similar to the client’s setup.
• Make sure the item(s) demoed have minimal custom fields to better show how quick and efficient FareHarbor Dock would be for the client.
• Use realistic names for bookings and try to make the Dashboard look as real as possible. We don’t want to show nonsense or unfinished item names, customer types, custom fields, etc..
• Connect a card reader to the app if you have one handy to better show the entire process that the client would experience.
• To make a booking you need the following:
  • ‘Enable Point of Sale (POS)’ Advanced company setting enabled
  • Bank account added in the Dashboard
  • Location added in the Dashboard
  • A connected EMV card reader

1. Download the app on your laptop
2. Open the app, sign in with “admin”
3. Select any shortname, for example zacktester

To go to a demo Dashboard on the app:

1. Follow the steps above
2. Go to advanced settings, at the bottom right, toggle Production to Demo
3. Log out
4. Then log in again with “admin”, now you’re in Demo mode
5. Select a demo Dashboard, for example fhadventure
   1. If you do not see a demo dashboard please follow these instructions to enable it

Video Explanation