Using a WisePOS E Wi-Fi card reader

1. Insert the battery. With the back of the device facing you, lift up from the indentation at the bottom left corner to detach the back cover. Insert the battery by sliding it into the exposed slot with the gold connectors at the top aligned.

2. Once the battery is in place, charge the reader. Connect the reader to power by plugging the provided cable into the port with the lightning bolt symbol.

   

3. Once charged, hold down the power button on the right hand side until the screen turns on.

   Once on, you can sleep and wake the device by pressing the power button. To fully power off the device, hold down the power button until the power off option is shown on the screen.

1. Open the settings menu. Swipe right from the left edge of the reader screen to reveal a settings button. Tap the button and enter the admin PIN 07139.

2. Select “Wi-Fi settings”, then select a network to connect to.

   Note: Attempting to join a new network disconnects the reader from any existing wireless connection. The reader will not automatically connect to the most recent connection if the current one is lost.

1. Go to the Settings section of your Dashboard.
2. Select Bank & Payments.

3. Go to the Devices tab and select New device.

   

4. Enter a name for the card reader (for example, “Main Office Front Desk”).

5. Enter the registration code from your card reader.

   To get your card reader’s registration code, swipe right from the left edge of the reader screen to reveal a settings button. Tap the settings button and enter the admin PIN 07139. Then tap on Generate Pairing Code. Enter the code exactly as it appears (including dashes) into FareHarbor.

6. Select Register device.
7. Once added, select Connect to device. Confirm your device is connected by looking for the green “Connected” badge next to the device name. The reader is now ready for use.

In order to make sure the payment terminal works for everyone making bookings, you will need to perform the following steps.

1. On your Dashboard go to Settings > Users & Permissions.
2. Select the Permission Groups tab.
3. Click Edit (next to the group that needs to take terminal payments).
4. Check the box “Skip adding payment when creating bookings” underneath creating.
5. Scroll down and click the Save button.

Note: If you’re unable to make changes, contact FareHarbor Support to request access.

Once you’ve connected your card reader with FareHarbor, you can use it to collect card payments while making bookings in your Dashboard.

1. When making a booking, select the payment option “Charge with (device name)”.
2. Select Complete booking to go to the payment form.
3. Once the message “Total Due. Insert or Tap” shows on your reader, insert or tap the card.
4. Remove the card when prompted.
5. The payment will be added to the completed booking.

Can I use my card reader with a laptop or mobile device?

Yes, you can use your card reader to accept payments on FareHarbor with any type of device (computer/laptop/tablet/smartphone), as long as the reader and the device are connected to the same network.

Can I add more than one card reader to my Dashboard?

You can add more than one card reader per Dashboard; however, only one reader can be connected to a computer at a time.

Do card payments require a signature?

Transactions completed by inserting or tapping a card do not require a signature. However, we still recommend providing receipts to your customer for all transactions.

Will “Save card to charge later” work with my chip card reader?

Not at the moment. If you want to save a card to charge later, you’ll need to manually enter the card information, or use a USB card swiper, if you have one.

I’m getting an error message “A company location is required to connect this device”.

Our payment processor requires your company’s location information in order to accept wired card payments. If you see this error message, set up your location by following these steps.

I’m getting an error message “Unable to activate payment device”.

Double check that the correct registration code on your card reader’s screen has been entered in the Registration code field. This should be a series of three random words separated by dashes.

I’m getting an error message “Reader has been disconnected unexpectedly”.

Your reader will become disconnected if someone else connects to it from a different computer. Check to see if someone else on your network is trying to use the same reader. A reader can only be connected to one computer/laptop/tablet/mobile device at a time.

You may also see this message if the card reader is powered off, if you lose power, or if FareHarbor’s payment processing service is experiencing an issue. If you’re unable to reconnect, contact FareHarbor Support.

Why is my card reader offline?

First, double-check that the card reader is powered on and that both the computer and card reader are connected to the same wireless network.

If everything is set up as expected, you may want to double check that your wireless network has not been unexpectedly disconnected (for example, if you temporarily lost power or your Internet Service Provider is experiencing issues).

Even if your network is back online after experiencing an issue, it may take an additional 5 to 10 minutes for your card reader to reconnect.

If it still shows as “Offline” try removing the device from your Dashboard and then re-add it.

How does the chip card reader connect?

The chip card reader connects via the internet. You will need Wi-Fi in your location.

How do I change the Wi-Fi my device is using?

To change the Wi-Fi on the device, swipe right from the left edge of the reader screen to reveal a settings button. Tap the settings button and enter the admin PIN 07139. Then tap on Wi-Fi settings and select the correct network.

How do I check which network my reader is using?

To view the current network on the device, swipe right from the left edge of the reader screen to reveal a settings button. Tap the settings button and enter the admin PIN 07139. Then tap on Wi-Fi settings and it will say which is the connected network.

Do the readers support PINs?

While we don’t support online PIN validation, we do support offline PIN validation, which uses the chip on the card to perform the validation. This situation is rare. In such situations, you can simply let the customer enter their PIN (international customers generally expect this behavior). Read more about offline PIN validation.

Are there any Wi-Fi or latency requirements? Can I use a hotspot?

Your Wi-Fi network must use WPA-Personal or WPA2-Personal encryption and be password protected. Non-password-protected networks or enterprise networks are not supported. There are no minimum Wi-Fi speed requirements. However, while there aren’t large amounts of data being sent or received, it’s important to note that the latency (the time it takes to receive the response after sending a request) does matter.