Sales Slack Glossary
Last updated: May 13, 2023
This page is a directory of relevant global and Sales-specific FareHarbor Slack channels, including a description of their purpose and the direct access link.
Please note: If you are redirected to #lounge instead of the expected room, it is likely that it is a private room. If that is the case, ask your manager to add you to the room.
Global Rooms
#lounge – Company-wide global announcements room
#sales – Global Sales Announcements
#onboarding – Global announcements of clients that have been trained
#live – Global Announcements of clients that are newly using FareHarbor
#ambulance – Global Announcements of any issues with FareHarbor and its partners that power it (for example if Stripe is having issues processing cards)
#skeletoncrew – Global announcements regarding FareHarbor competitors
#product-updates – Updates in FareHarbor’s dashboard
#reservation_transfer – Global room to coordinate reservation transfers
#checks_dash – Global room to discuss dashboard reviews prior to being called “live”
#checks_fhs – Global room to discuss websites and dashboards prior to being called “live”
Americas Rooms
#mainlanders – Announcements regarding Americas Sales & Needham Office
#territory-mexico – Updates regarding Mexico
#americas_obbuilders – Builders post in here when a dashboard is beginning to be built
#cannonball_americas – Major Demo Lands, Demos given & closes in the Americas market
#highlightreel – Sales Highlights
APAC Rooms
#apac – Office Announcements
#apacsales – Announcements for APAC Sales
#sydneysales – Private Announcements for APAC Sales
#apac_obdocchecks – For posting OB docs to be checked – Instructions on how to post docs here.
#apac_obbuilders – Builders post in here when a dashboard is beginning to be built
#apac_questionqueu – For asking open-ended questions for any team in APAC
#cannonball_apac – Major Demo Lands, Demos given & closed in the Americas market
EMEA Rooms
Social Rooms can be found here.
#emea – Announcements for the EMEA Office
#emea_sales – Announcements for the EMEA Sales Team
#emea_ob_doc collab – For posting OB docs to be checked. Instructions on how to post docs here.
#emea_questionqueue – For asking open-ended questions for any team in EMEA
#emea_salesqstnqueue – For asking sales-specific questions
#emea_obbuilders – Builders post in here when a dashboard is beginning to be built
#cannonball_emea – Major Demo Lands, Demos given & closes in the EMEA market
#emea_highlightreel – Sharing great feedback, calls, clients’ growth. All things motivating to keep on RIPPING and earning $
Territory-Specific Rooms:
#territory-benelux – Updates regarding the Netherlands, Belgium, Luxembourg
#territory-DACH – Updates regarding Germany, Austria and Switzerland
#territory-france – Updates regarding France
#territory-nordic – Updates regarding Finland, Sweden & Norway
#territory-portugal – Updates regarding Portugal
#territory-spain – Updates regarding Spain
#territory-uk_ireland – Updates regarding Ireland
#territory-italy – Updates regarding Italy
Bonus Rooms
#bug-reports – Report any issues within FareHarbor
#tilt – “Today I Learned That” – share new things you have learned about FareHarbor and learn from others
#connectivity – Questions regarding Live API Connections (like TripAdvisor Experiences, Booking.com, Reserve with Google, etc.)
#strategicpartners-affiliates – Questions regarding strategic partnerships and questions regarding affiliates (like Civitatis, Klook, hotels, affiliate invoicing, affiliate Dashboard, commissions)
#softwarepartnerships – Questions regarding software partnerships
#global_ccmatching – Questions and updates regarding matching potential client’s CC processing
#bigwave – Updates regarding FareHarbor’s largest newest clients going live
#foghorn – Live feed of all online bookings in FareHarbor
#foghorn-latm – Live feed of all online bookings in FareHarbor in the Latin American Market
#foghorn-europe – Live feed of all online bookings in FareHarbor in the EMEA Market
#foghorn-apac – Live feed of all online bookings in FareHarbor in the APAC Market
#cannonball_global – Major Demo Lands, Demos given & closes globally
#conferences – Updates and requests regarding upcoming conferences
#fhs_sbmm_projectmanagement – Updates regarding SBMM FareHarbor websites that are not live yet
#industry-news – To share articles and updates regarding the tour & activity industry