FareHarbor Dock

Fareharbor Dock is a powerful booking point-of-sale solution built for tour and activity operators. Transform any iPad or Android tablet into a dedicated booking point of sale (POS) to streamline in-person sales, elevate customer experience, and scale operations.

Note: Transactions processed through Dock are subject to a fee. Reach out to your FareHarbor account manager or our Support team to learn more.

Overview

Hardware

Frequently asked questions

Internal-only content. Don't copy and paste to anyone.

View the Feature Kit.

Dock onboarding process

For existing clients

1. For T2+ clients

   a. Send the Zendesk macro named FH Dock Introduction T2+.

   b. Channel the client’s request to the Live Builds team.

   c. Once the build is completed for T2+ clients, respond to the client using one of the following methods:

   • Send the Zendesk macro named Build Liaison – FH Dock Completion,

     or

   • Manually share the following steps:

     1. Download the Dock app from the App Store.
     2. Please review the following help documentation for step-by-step details:
        • Setting up the FareHarbor Dock app
        • Using FareHarbor Dock

2. For T0-1 clients

   1. Enable POS on their Dashboard.

   2. Check if the client has the 6% booking fee applied for Direct Bookings (which means they fall under #close-the-gap initiative).

      1. If yes, reach out to PayOps to adjust the pricing for Dock Staff.
         • POS booking fee (staff mode) = 6%
         • Additional POS processing fee = 0%

      2. If no, the pricing would stay the same

         • POS booking fee (staff mode) = 0%
         • Additional POS processing fee = 0.5%

         

   3. Send the Zendesk macro named FH Dock Introduction T0-1.

For new clients: AE instructions

For all tiers:

The Account Executive (AE) should input all necessary information for Dock in the OB document. AEs do not need to send the client any request forms to fill out. Follow these steps in the OB doc to get the process started:

1. In the Features tab, check the box for FH Dock.
2. Click on all sheets, then find and click into the FH Dock option.
3. Ensure that the client has the required hardware before submitting going live.
4. Fill out the following on the FH Dock tab:
   1. Which item(s) will they sell on Dock?
   2. Which pricing will they use on Dock?
   3. Which do you plan on using?

Pricing

Transactions processed through Dock are subject to a fee.

• Kiosk mode has a 6% booking fee per transaction (paid by the end-customer).
• Staff mode:
  • Clients based in Europe have a 6% booking fee per transaction (paid by the end-customer), and no additional processing fees.
  • Clients based in NORAM & APAC that are eligible for close-the-gap have a 6% booking fee per transaction (paid by the end-customer), and no additional processing fees.
  • Clients based in NORAM & APAC that are ineligible for close-the-gap have a +0.5% processing fee per transaction (paid by the client).
  • See the Dock onboarding process for T0-1 clients for more details.

Fees

Booking fees

The customer will pay an additional booking fee that is 6% of the cost.

For example: If an activity costs $100, the total paid by the customer would be $106.

Additional processing fees

The client will be charged:

• Their variable card rate
• A fixed card rate (for example, a $0.30 fee per credit card transaction)
• A POS processing fee of 0.5% (only applicable to Staff mode when the 6% booking fee doesn’t apply).

In the example below, the total amount receivable to the client would be $97.20 if their variable credit card rate is 2% and the fixed card rate is $0.30.

Price calculations

The following table illustrates fee details for:

• Kiosk mode (global)
• Staff mode for clients based in Europe
• Staff mode for clients based in NORAM or APAC that are eligible for close-the-gap

Price component	Calculation base	Amount
Activity price	$100	$100.00
FH Dock booking fee	6% x $100	$6.00
Variable card rate * (2% in this example)	2% x $100	$2.00
Fixed card rate *	$0.30	$0.30
Net receivable for client	$100 – ((2% x $100) + $0.30	$97.70

The following table illustrates fee details for Staff mode, for clients based in NORAM or APAC that are ineligible for close-the-gap.

Price component	Calculation base	Amount
Activity price	$100	$100.00
Variable card rate * (2% in this example)	2% x $100	$2.00
Fixed card rate *	$0.30	$0.30
FH Dock POS fee	0.5% x $100	$0.50
Net receivable for client	$100 – ((2% x $100) + $0.30 + (0.5% x $100))	$97.20

*The variable card rate and fixed card rate are example rates used to illustrate the pricing breakdown.

Client-facing videos

• Intro to FH Dock
• Staff mode
• Kiosk mode
• Switching from Staff mode to Kiosk mode
• Switching from Kiosk mode to Staff mode
• Setting up FH Dock in the Dashboard
• Outro

Purchasing hardware for a client

Please follow the standard procedures when comping hardware (iPads or Android tablets, and card readers) for clients. Otherwise, please guide them to purchase hardware as linked in the help page.

Note: Stripe’s WisePad currently does not accept non-chipped/non co-branded (by Visa/Mastercard) EFTPOS cards issued by banks in Australia & New Zealand.

Recommended Android tablets:

• Samsung Galaxy Tab S9 (LTE+WiFi)
• Samsung Galaxy Tab S9 (WiFi Only)
• Samsung Galaxy Tab S9+ (WiFi Only)
• Samsung Galaxy Tab S9FE (WiFi Only)
• Samsung Galaxy Tab S9FE+ (WiFi Only)
• Samsung Galaxy Tab A9+ (LTE+WiFi)
• Samsung Galaxy Tab A9+ (WiFi Only)
• Samsung Galaxy Tab Active4 Pro (WiFi Only)
• Lenovo Tab M11 (WiFi Only)
• Lenovo Tab P11 Gen 2 (WiFi Only)

Kiosk Stands (Recommended for US only):

For kiosk stands, we have partnered with Kiosk Group. FareHarbor clients can purchase their hardware at a discounted rate. View the Kiosk Group partnership page.

Note: Clients in other regions can order from Kiosk Group, however, they will need to pay import duties on these devices. We do not have a partner in other regions right now.

Unsupported functionalities

Please see the list below for a comprehensive overview of functionalities that are not supported for the FH Dock app.

• Support for all custom field types (Note: Transportation, label, multi-line, and gift card custom fields are not supported.)
• Support for affiliates from POS
• Seat maps
• Selling gift cards or gift certificates from POS
• “Flip to tip” tipping functionality
• Memberships
• Card on hold functionality
• Split payments
• Cash drawer integration
• Refunds from POS
• Wi-Fi card readers integration (WisePOS E or Adyen)
• Boca ticket printing
• Self check-in functionality
• Searching and viewing bookings within the POS application
• Viewing the manifest or searching for bookings
• Barcode scanning
• Inventory tracking (stock tracking)
• Inventory alerts (alerts on low stock level)
• Inventory adjustments and stock overflow overview
• In-app messaging and push notifications
• In-app analytics and reporting
• Outside users
• Offline mode
• Booking flows in kiosk mode
• Combos
• In-app waiver signing with Smartwaiver or Wherewolf (Note: In-app signing is supported for FH waivers. Learn more about signing FareHarbor waivers in Staff and Kiosk modes.)

Internal FAQs

Are all clients eligible to use FH Dock?

The setup of FH Dock is admin-driven for T2+ clients only. T0-1 clients can be directed to self-service through help docs. Please share the FH Dock Request form with T2+ clients to initiate their onboarding process.

Does Dock have retail capabilities?

Dock is built to facilitate in-person bookings. While FareHarbor Dock is not built for retail, it is possible to sell retail items through Dock using the existing Dashboard setup.

If the client only has a few retail items using customer types and/or custom fields, and the setup does not compromise the usability of the product, then Dock can be used to sell retail. It is not recommended to use Dock for retail sales if there is a complex and extensive list of retail products and categories.

Can clients use different price sheets for Kiosk mode and Staff mode?

Yes. Please see the Configuring FareHarbor Dock help page for instructions on setting up separate price sheets for Kiosk and Staff modes.

What happens if you disable and then re-enable FareHarbor Dock?

FH admins can enable or disable the Enable Point of Sale (POS) feature flag under Settings > Advanced company settings > Setup.

If POS is enabled and then later disabled, users will lose access to the FareHarbor Dock application and will receive an error when attempting to log in to the app. However, users will never lose access to bookings that were made through the POS app. Bookings made through the POS app will continue to be reflected in reports, booking calendars, etc.

There are no specific restrictions for re-enabling POS. If re-enabled, users will regain access to the POS app and can make new bookings.