Adding or changing a bank account

1. Ensure that the Manage bank accounts permission is enabled for your account.
2. Navigate to Settings in your Dashboard.
3. Select Bank & Payments from the Settings menu.
4. Click the Bank Accounts tab.

5. Click the Add bank account button and enter the following information:

   • Select whether the account holder is an Individual or a Company.
   • Enter the account holder’s name.
   • Enter the account number.
   • Enter the routing number.
6. Click Add bank account at the bottom of the form.

Verifying a new bank account

Your new bank account must be verified before it can start receiving payouts. Please note that it can take up to 3 business days to receive the verification deposits in your bank statement.

To verify a new bank account:

1. Ensure that the Manage bank accounts permission is enabled for your account.

2. Check your bank statement for two small deposits (less than $1). The deposit description will be listed as either “Stripe” or “FareHarbor.”

   Note: Some banks do not display these small deposits, but they can confirm them upon request. If you do not see the deposits after three business days, contact your bank to confirm the exact amounts—this is required for step 5 of this process.

3. Navigate back to Settings > Bank & Payments > Bank accounts.

4. Locate your new bank and click the Verify now button.

   

5. Enter the amounts exactly as they appear in your statement, without a dollar sign. When entering the deposit amounts, there should be a decimal point before the number to indicate that the amount is in cents (0.32 instead of 32).

   

6. Click Verify.

Once the new bank account has been verified, it will take seven calendar days for the account to be available for payouts. This is a security measure for new bank accounts.

Important notes:

• This applies only to newly added bank accounts. Existing, previously verified accounts will continue to receive payouts without interruption.
• For new clients: This security measure has no impact on your go-live date.
• You will still be able to accept payments during this period.

You can track the status of your new bank account and whether it’s available for payouts in your Bank Accounts tab (Settings > Bank & Payments > Bank Accounts).

• Pending – The account is verified but not yet eligible to receive payouts (less than seven days old).
• Verified – The account is eligible to receive payouts (seven days or older).

1. Ensure that the Manage bank accounts permission is enabled for your account.
2. From your Bank & Payments overview, click the Bank Accounts tab at the top of the page. You should see a form titled “Add bank account.”
3. Select whether the account holder is an Individual or a Company.
4. Enter the account holder’s name (either the individual’s name or the company name).
5. Enter your bank account number.
6. Enter your routing number. Depending on your country, this requirement may vary. See the list of routing number options below.
7. Click Add bank account.

Once the new bank account has been verified, it will take seven calendar days for the account to be available for payouts. This is a security measure for new bank accounts.

Important notes:

• This applies only to newly added bank accounts. Existing, previously verified accounts will continue to receive payouts without interruption.
• For new clients: This security measure has no impact on your go-live date.
• You will still be able to accept payments during this period.

You can track the status of your new bank account and whether it’s available for payouts in your Bank Accounts tab (Settings > Bank & Payments > Bank Accounts).

• Pending – The account is verified but not yet eligible to receive payouts (less than seven days old).
• Verified – The account is eligible to receive payouts (seven days or older).

Routing number options

• Australia: Enter your 6-digit BSB (Bank-State-Branch) number.
• United Kingdom: Enter your 6-digit sort code.
• Canada: For Canadian Bank Accounts you must enter your 5-digit branch number (also known as transit number) followed by your 3-digit institution number (for example, 12345-678).

If you have an IBAN (International Bank Account Number), follow these steps to add your bank account.

1. Ensure that the Manage bank accounts permission is enabled for your account.
2. From your Bank & Payments overview, click the Bank Accounts tab at the top of the page. You should see a form titled “Add bank account.”
3. Select whether the account holder is an Individual or a Company.
4. Enter the account holder’s name (either the individual’s name or the company name).
5. Enter your full IBAN in the Account number field. Be sure to include the 2-letter country code and all following characters, with no spaces (for example, FR1420041010050500013M02606).
6. Confirm your IBAN.
7. Leave the routing number fields blank. Routing number is not required for IBAN accounts.
8. Click Add bank account.

Your added bank accounts will appear under Settings > Bank & Payments > Bank accounts.

The first bank account listed is the primary account. This is where all payouts will be sent. In the example above, Demo Bank is the primary bank account.

To set your primary bank account, drag the icon to the left of the bank name to the top of the list.

To delete an old bank account, click Remove next to the name of the account.

1. Ensure that the Manage bank accounts permission is enabled for your account.
2. Navigate to Settings > Bank & Payments > Bank accounts. Your verified bank accounts will be listed, with the primary account at the top of the list.
3. Click Remove next to the name of the account you want to remove. You’ll see a pop-up notification asking you to confirm. Click OK.

Why don’t I see the Add bank account button on the Banks & payments > Bank Accounts tab?

If you do not see the Add bank account button, this means that the “Manage bank accounts” permission is not enabled for your user account.

I was previously able to add, remove or update bank accounts. Why am I unable to do so now?

Due to the addition of the Manage bank accounts permission setting, your permissions may have been changed. In most cases, check with your company or Dashboard director or administrator for assistance. Until that time, the bank accounts will be in read-only mode, even if you were the user who originally added them to your Dashboard.