Gift card fee rules

Online gift card sales will automatically be applied the correct fee, based on the rules below.

Unrestricted locations (6% fee):

We collect a 6% fee on gift card sales in the following US states and territories:

AK, AL, AZ, CT, DE, FL, GA, IA, ID, IL, KS, KY, MA, MD, ME, MI, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, PA, SC, SD, TX, UT, VA, WI, WV, WY, Washington DC, Virgin Islands, Guam

Locations with rules:

We can collect fees in these states, in accordance with these specific rules:

• HI: 6% fee up to maximum of $5.00 (per gift card)
• LA: $1 flat fee (per gift card)

Locations where no fee is collected:

We are prohibited from collecting a fee in these US states and territories:

AR, CA, CO, IN, MN, MO, OH, OK, OR, RI, TN, VT, WA, Puerto Rico

Gift Cards

We cannot collect booking fees on gift card purchases in Australia, Canada, New Zealand, or any country in the European Economic Area (EEA).

The EEA includes the following countries: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein, Norway and UK.

Gift Card fee rules

Australia

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• Taxes are applied to subtotal when using GC

Austria

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• Taxes are applied to subtotal when using GC

Belgium

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• Taxes are applied to subtotal when using GC

Canada

• NO booking fees on GCs
• GCs CANNOT have expiration dates
• Taxes are applied to subtotal when using GC

Czech Republic

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• Taxes are applied to subtotal when using GC

Denmark

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• Taxes are applied to subtotal when using GC

Finland

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• Taxes are applied to subtotal when using GC

France

• NO booking fees on GCs
• GCs and vouchers CANNOT have expiration dates
• Taxes are applied to subtotal when using GC

Germany

• NO booking fees on GCs
• GCs and vouchers CANNOT have expiration dates
• Taxes are applied to subtotal when using GC

Hong Kong

• YES booking fees on GCs
• GCs and vouchers CAN’T have expiration dates
• Taxes are applied to subtotal when using GC

Ireland

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• Taxes are applied to subtotal when using GC

Italy

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• Taxes are applied to subtotal when using GC

Luxembourg

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• Taxes are applied to subtotal when using GC

Mexico

• YES booking fees on GCs
• GCs and vouchers CAN have expiration dates “Taxes are applied to subtotal when using GC

Netherlands

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• Taxes are applied to subtotal when using GC

New Zealand

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• Taxes are applied to subtotal when using GC

Norway

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• Taxes are applied to subtotal when using GC

Portugal

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• Taxes are applied to subtotal when using GC

Singapore

• YES booking fees on GCs
• GCs and vouchers CAN’T have expiration dates
• Taxes are applied to subtotal when using GC

Spain

• NO booking fees on GCs
• GCs and vouchers CANNOT have expiration dates
• Taxes are applied to subtotal when using GC

Sweden

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• Taxes are applied to subtotal when using GC

Switzerland

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• Taxes are applied to subtotal when using GC

United Kingdom

• NO booking fees on GCs
• GCs and vouchers CAN have expiration dates
• VAT or tax is NOT applied to purchase

Gift Vouchers

We are able to collect booking fees on activity specific, “Buy now, schedule later vouchers”, occasionally referred to as “Gift Certificates”.

Online redemption + booking fees

When a gift card is used to pay for a booking, it is applied toward the booking price + tax. Booking fees are only calculated for the remaining amount due. If the remaining amount is zero, the booking fee is zero. Examples below:

6% Fee

Let’s say a customer has a $100 gift card, and they want to book an activity that costs $100 plus $5 tax ($105).

• After applying the gift card to the price + tax, the remaining amount is $5.

• To calculate the booking fee on the remaining amount, we use the following calculation: originalFee * (remaining / pricePlusTax).

• The original fee in this case would be $6 (6% of $100). So, 6 * (5 / 105) gives us a booking fee of $0.29.

• The total amount due after the customer applies the gift card is $5.29.

Here is the same example in spreadsheet form.

State-specific fee

Note that gift card fees may vary by state. For example, with a minimum fee of $10, the calculation would look like this: 10 * (5 / 105) resulting in a booking fee of $0.48. See gift card fees by location.

No fee

If the price + tax is $100, and the customer pays using a $100 gift card, then the remaining amount is $0 and no booking fee is applied.

If a gift card is being bought from a company with fee rules (such as Hawaii) and the book form includes a required discount field below the GC field, the system calculates the fee for the subtotal and the discount separately, resulting in a booking fee that may appear lower than expected.

In the example below:

• 6% of $115.00 is $6.90, rounded down to $5.00 (because the company is in Hawaii)
• 6% of -$23.00 is -$1.38
• So the booking fee is $5.00 – $1.38 = $3.62