Troubleshooting error messages

If you are using FareHarbor in demo mode and seeing a Company not found error when attempting to log in, make sure that the URL you are using has a “preview” tag at the end of it. This is required when your Dashboard is still in demo mode, and should look something like this:

If you do not have your demo login URL, please reach out to your FareHarbor Onboarding Specialist.

When certain security settings are in place, you may see the following error message when trying to access FareHarbor: FareHarbor did not load properly. Error code: no-assets. Or, you might get stuck on the loading page.

In most cases, this happens when you add a browser extensions that blocks scripts or CSS. When these extensions are enabled, certain parts of FareHarbor won’t be able to load correctly. Below are some steps you can take to troubleshoot this issue.

Check your browser extensions

Check to see if you have any CSS- or script-blocking extensions enabled in your browser.

• Chrome: From the browser menu bar, go to Chrome > Preferences > Extensions, or type chrome://extensions/ in the address bar.

• Safari: From the browser menu bar, go to Safari > Preferences > Extensions.

• Firefox: Click the menu button next to the address bar, then go to Add-ons > Extensions.

Once you’ve located your browser extensions, look for any type of extension related to CSS blocking or script blocking. Make sure these are disabled, then try loading FareHarbor again.

Test other devices

If you’re still running into the error message, check to see if FareHarbor will load on other web browsers, computers, or mobile devices. This will help determine whether the issue is restricted to a particular computer or web browser.

Contact your IT department (if applicable) or FareHarbor Support. The more information you can give us about what browser and type of device you’re using, the quicker we can help you resolve the issue.

On rare occasions, you or one of your customers may run into an error message when trying to make a booking. See below for a list of error codes, what they mean, and what you can do to resolve them.

U-PROC

This message means there was unexpected error when trying to process a credit card. There are a couple of reasons this may be happening:

• Your Payment Setup Checklist has not been completed. Make sure you’ve completed the steps in your Payment Setup Checklist and try again.

• Our payment processor is having trouble processing the credit card. In some cases, you may just need to try the card again in a few minutes. If that doesn’t work, the customer may need to try a different card. If you’re still seeing the error, please get in touch with us and we can help get to the bottom of it.

LH-50

This error message is shown when the balance due is less than $0.50. Since credit cards can’t be charged less than $0.50, customers booking online will not be able to complete the checkout process.

If the customer is using a promo code or gift card that should reduce the total to $0, this may have to do with how your custom fields are set up. Contact FareHarbor Support and we’ll be happy to look into it for you!

G-LOW, G-HIGH, F-LOW, F-HIGH

These error codes will be shown when you or a customer tries to make a booking from an outdated book form. For example, if you’ve had the page open for several hours and a change was made in your Dashboard in the meantime, the book form will need to be synced with the new changes. A simple refresh of the page should fix the problem, but if you’re still seeing the error code after refreshing, let us know.

R-UNSAT

This error code means that the booking can’t be made due to insufficient resources. You may need to change the selected options on the book form or try making the booking again.

If you are seeing a ‘Could not reach FareHarbor’ message at the bottom of your screen when editing affiliate information on an existing booking, this is most likely due to an ad blocker installed in your browser. Some information in FareHarbor may be getting blocked if you use certain ad filtering tools.

Disabling your ad blocker for fareharbor.com should fix the issue. If it doesn’t, get in touch with our Support Team to troubleshoot further.

If you are trying to log in and see the error message “Please log in as a different user or request permission from your administrator,” you may need to update your browser’s settings to allow cookies.

• Chrome: A cookie icon with a red X in the URL bar indicates that cookies are being blocked (see screenshot below). From the browser menu bar, go to Chrome > Preferences > Advanced > Content Settings > Cookies, and make sure “Block third-party cookies” is toggled off.

  

• Safari: From the browser menu bar, go to Safari > Preferences > Privacy, and uncheck “Block all cookies.” Note: on Safari, you may not see the error message “Please log in as a different user.”

• Firefox: Click the menu button next to the address bar, then go to Privacy & Security, and select Accept cookies and site data from websites.

If you use FareHarbor on Safari and are seeing a “Please log in as a different user” message, you may need to update your browser’s settings to allow cookies.

1. Go to your device’s Settings.
2. Scroll down and select Safari.
3. Scroll down to the Privacy & Security section and select Block Cookies.
4. Make sure that the option “Allow from Websites I Visit” option is chosen.