Using a WisePad 3 Bluetooth card reader with the FareHarbor Android app

Follow the instructions or watch the video to set up your WisePad 3 Bluetooth card reader with your FareHarbor Android app:

1. Turn on the BBPOS WisePad 3 by pressing and holding the power button located at the top-right of the PIN pad.

   The device will power on and open to the WisePad 3 splash screen.

   Note: The reader’s display will dim after a few seconds of inactivity. If the device is inactive and disconnected from the FareHarbor app for more than five minutes, you will hear a beep and the device will power off. If this occurs, you can manually turn on the WisePad 3 by pressing and holding the power button. To turn off the WisePad 3, press and hold the power button until you see the Power off? prompt, then press the green Enter button to confirm.

2. Open and log in to the FareHarbor app on your Android phone or tablet.

3. Select Allow while using app if prompted to allow FareHarbor to use Bluetooth. Note: If you are not asked by the FareHarbor app to allow Bluetooth use and the reader does not appear in Step 4 below, go to the FareHarbor app settings and manually allow Bluetooth access in the Permissions section.

4. Verify that the card reader is still powered on, and select Settings > Card Readers. Tap on the serial number of the card reader you want to pair. You can verify the serial number on the back of your WisePad 3, shown as S/N.

   Note: Only the closest card reader currently in pairing mode will show up in this list. If you do not see the expected card reader, make sure that no other nearby card reader is in pairing mode.

The reader will appear in the Card Reader section as Connected when it has been successfully paired. The card reader serial number is shown on the Settings screen, as well as on the back of your Bluetooth card reader.

You can view the status of your device by following either of these steps:

• If the reader is already connected to your app, navigate from the Settings screen to go to the Reader information screen; or
• Tap the info (“i”) icon on the Scan for Card Readers screen.

You will find the device’s battery life. You can disconnect the reader from your Android device by tapping the Disconnect button.

Updating your device

If there are updates for your WisePad 3 device, they will automatically be installed when you connect the card reader. If an update is available while you are already using your device, you will see an Install updates button on the WisePad 3. Tap on that button to install the updates. Note that you will not be able to use the device for scanning while these updates are taking place, however you can continue to use the FareHarbor Dashboard on your Android phone or tablet.

The status of the update will be shown on your WisePad 3’s screen, whether it was successful. You can also check the progress on the Reader Info page while the updates are in progress. Updating your device can take between 5 to 15 minutes.

Once you have successfully connected your card reader to the FareHarbor app, each time you log in the Bluetooth card reader will automatically attempt to connect to your device.

For tips on how to resolve auto-connect issues, see Troubleshooting Auto-Connect issues.

In order to make sure the payment terminal works for everyone making bookings, you will need to perform the following steps.

1. On your Dashboard go to Settings > Users & Permissions.
2. Select the Permission Groups tab.
3. Click Edit (next to the group that needs to take terminal payments).
4. Check the box “Skip adding payment when creating bookings” underneath creating.
5. Scroll down and click the Save button.

Note: If you’re unable to make changes, contact FareHarbor Support to request access.

Once you’ve connected your card reader with FareHarbor, you can use it to collect card payments while making bookings in your Dashboard.

1. When making a booking, select the Charge with EMV card reader payment option. Note: Charge with EMV Card Reader is shown only when taking partial or full payment types.
2. Select Complete booking to go to the payment form.
3. Wait for the Total Due. Insert or Tap message on your reader, then insert or tap the card. You can also take advantage of the device’s keypad and accept a payment using a PIN by inserting the card and selecting Stripe PIN using the device’s keypad.
4. Remove the card when prompted.

The payment will be added to the completed booking.

Troubleshooting initial setup

Have you contacted FareHarbor Support to enable the use of EMV Bluetooth card readers? That’s the first required step.

Double-check that the card reader is powered on and is ready for Bluetooth pairing.

If you are still unable to connect your Bluetooth reader, try the following:

1. Turn the reader off and back on again, then repeat the pairing process using the steps shown under Setting up a Bluetooth Reader.
2. Make sure that Location is enabled in your device’s settings.
3. Make sure the reader is charged.

4. Verify that the reader’s firmware is updated to the latest version. Tap Settings (gear symbol), then click on the card reader’s serial number. If an update is available, there will be an Install updates button. Tap on the button to install the update(s).

   

5. Tap the refresh button on the bottom toolbar to begin the card reader’s discovery process.
6. If step 5 does not fix the issue, log out and then close the app. Relaunch the app and login again.
7. Try unpairing your device in the Android Bluetooth settings, then re-pair in FareHarbor.
8. If none of the troubleshooting steps above resolve the issue, please delete the app and all of its content, then reinstall the app by following the steps in Setting up a Bluetooth Reader.

Troubleshooting auto-connect issues

If the card reader fails to auto-connect, you can re-pair the device with the FareHarbor app.

To re-pair the device with the FareHarbor app:

1. Tap Settings (or navigate directly to the Card Readers page). The device that was most recently paired with the app is shown on the Settings page. The icon indicates that the auto-connect was unsuccessful.

   

2. Tap the serial number of the device that has failed to connect (shown as Not connected):

3. Tap on one of the following buttons:

   • Tap Cancel to return to the app. Closing the app or logging out and back in will initiate the auto-connect process.
   • Tap Forget to remove the previously paired device from the list of card readers. To add the card reader to the app, navigate back to the Scan for Card Readers page and re-pair the device. Make sure the device is turned on and within range before scanning.

   

What payment methods do FareHarbor chip card readers accept?

1. Debit cards, chip cards and credit cards: Debit cards, chip cards and credit cards are acceptable, including dual-branded debit cards for EFTPOS transactions in Australia.

   Note: Stripe’s WisePad currently does not accept non-chipped/non co-branded (by Visa/Mastercard) EFTPOS cards issued by banks in Australia & New Zealand.

2. “Tap-and-go” cards (also known as contactless cards, usually indicated by a “wireless” icon) are just as secure as chip cards. To accept payment from a contactless card, hold the card flat against the face of the reader for a few seconds. You should see a “Processing payment” message on the card reader, followed by a “Payment approved” message.
3. Apple Pay or Google Pay. You can hold a customer’s smartphone to your chip card reader to accept NFC (Near Field Communication) contactless payments like Apple Pay or Google Pay.

Will my reader stay connected if I’m not always on the app?

Your Bluetooth reader will stay connected to your device as long as the reader itself and the device it’s connected to remain on and the app stays open (even when you navigate away from the FareHarbor app). However, if you manually close the app, or turn off the reader or the device it’s connected to, then the reader will disconnect.

Will the connection to the card reader be maintained if I switch between Dashboards or if I log in as a different user?

Yes, if your card reader has already been paired, the connection will be maintained when switching between Dashboards or when logging in as a new user.

Will my reader stay connected when I log out and log back in?

Yes. Once the Bluetooth reader has been successfully connected for the first time, the next time you log out and back in to the app, it will automatically connect. Read more about the auto-connect setup here.

What are some reasons why the card reader fails to auto-connect?

Sometimes, the auto-connect process may not complete successfully. Here are a few possible reasons for this failure:

• The card reader is not in range or not turned on.
• Bluetooth is not enabled.
• The connection is lost while you are using the app.

• You are not using the most recent version of the app. Auto-connect is supported in version 1.7 and higher of the FareHarbor app.

  Note: the next time the card reader is available and you relaunch the app, the auto-connect process begins again, except in the case where you manually disconnect or “forget” the device.

Does having NFC-enabled payment methods interfere with using my EMV chip card reader?

Yes, if you have set up an alternative payment method that uses Near Field Communication (NFC) such as Apple Pay, Google Pay or even paying through your mobile banking app, it can interfere with the operation of the EMV Bluetooth card reader. While making payments with the Bluetooth card reader, please make sure to turn off the NFC capability on your phone, or keep the phone further away from the card reader so that the NFC will not interfere with the EMV payment process.

Will “Save card to charge later” work with my chip card reader?

Not at the moment. If you want to save a card to charge later, you’ll need to manually enter the card information.

Can I pair more than one Bluetooth card reader to my FareHarbor app?

No, the FareHarbor app can discover and pair only one reader at a time.

Can I have more than one device paired to my Bluetooth card reader at the same time?

No, the card reader can be paired with only one device at a time. For example, if you have the card reader paired to your iPhone and you would like to use it with your iPad, we recommend first disconnecting the card reader for the iPhone (on your phone tap Settings > Bluetooth Readers > Card Reader, then tap on the card reader serial number and tap Disconnect).

You can then follow the steps to pair the card reader with the new device.

Why am I seeing a message saying the token has expired or has generated an error?

Something may have prevented your reader from connecting. Please follow steps 1-6 above to reconnect your reader.