Ownership Changes

Account Manager Process: (Do not take next steps until you have been tasked to do so.)

• Send the email template to the NEW owner to collect business information.
  • Template: “Ownership Change – Same Dashboard (applicable region)”
  • Be sure to adjust customized info in the template and include any info to clarify a “merge” or “relate” situation.
• By sending us the updated business information, the new owners are acknowledging their responsibilities when taking over the dashboard (including updating bank accounts, user permissions, user notifications, and signing up for training) .

• Once the client responds with the business information you will submit the New Ownership Business Information AirTable form.

  • (NORAM) SSN: For Sole Prop and Individual Business Types clients may email their SSN via email. If they do this, do not include it in the form. The client can log into the Dashboard and adjust the SSN themselves once we have reset the information.

• Once the business information has been updated by Pay Ops, you will receive a Slack in account-management confirming this change and any additional steps that need to be taken.

• Final step: reach out to the client letting them know that their business information has been updated and make sure they complete any additional verification we need (for KYC).

  

  • Email template: Ownership Change – Completed (with the applicable Dashboard URL)

The form from the seller will clarify the following:

Will future bookings be transferred to the new dashboard?

If YES: PRIOR to beginning the Expansion Dashboard and reservation transfer process you must send the New Owner email template “Ownership Change – New Dash/Rez Transfer.” This must be replied to by the new owner with acknowledgement (I agree, I understand, I accept).

Once this has been acknowledged, begin the Expansion Dashboard process. Sunset existing SN/dashboard.

If NO: Begin normal Expansion Dashboard process. Sunset existing SN/dashboard.

Please note: At this time we only offer English materials, that includes the seller form and the new owner emails. The seller form is an Airtable form that can be translated via Google). The emails are not translated. If a client is unable to effectively read and understand the emails, please review the following information in the applicable language to ensure the client understands the agreement. At this time we are unable to provide translated legal documents.

Email to new owner when using the SAME DASH:

• Confirm the date the business was sold – the date that the new owner started (or will start) operating the business
• Make sure the new owner understands that our Terms of Service for Providers applies to them and their business
• The new owner is responsible for all aspects of the business and making sure they’re following the terms of service – including everything that happened before they took over
• The new owner has to honor the reservations that were booked by the old owner for activities after the new owner took over business – even if the old owner got paid for them
• This means the new owner may have to pay for refunds, cancellations and disputes, even though they didn’t get the money from the customer
• The new owner needs to work directly with the old owner on those issues
• The new owner needs to make sure there’s enough money in the bank account connected to the business to cover these refunds/disputes
• FareHarbor isn’t responsible for and won’t get involved in any disputes/disagreements between the old owner & the new owner
• Make sure that the new owner understands these obligations
• Confirm that the new owner understands that they are accepting these responsibilities & obligations when they provide the information requested in this email and use FareHarbor

Email to new owner NEW DASH & RESERVATION TRANSFER:

• Confirm the date the business was sold – the date that the new owner started (or will start) operating the business
• Confirm that the new owner wants future reservations transferred, and for what dates
• If new owner confirms that they want future rez transferred, then make sure that the new owner understands they will also be expected to honor unused gift cards/certificates
• If new owner wants a new dashboard with no reservations, then treat this as a new client, AND let old owner know of this
• Make sure the new owner understands that our Terms of Service for Providers applies to them and their business
• The new owner has to honor the reservations that were booked by the old owner for activities after the new owner took over business – even if the old owner got paid for them
• This means the new owner may have to pay refunds, cancellations and disputes, even though they didn’t get the money from the customer
• The new owner needs to work directly with the old owner on those issues
• The new owner needs to make sure there’s enough money in the bank account connected to the business to cover these refunds/disputes
• FareHarbor isn’t responsible for and won’t get involved in any disputes/disagreements between the old owner & the new owner
• Make sure that the new owner agrees to these obligations and the Terms
• Have the new owner reply to the email saying that they agree (or they understand or they accept)