FareHarbor Planned System Maintenance Process

Periodically, we must perform planned maintenance on FareHarbor’s database. Generally, we plan maintenance to take place during the least disruptive time period to the majority of our clients. Maintenance is usually scheduled for about an hour, during which time the Dashboard will only be accessible in read-only mode, and online booking will be disabled. As this disrupts clients’ operations if they’re using their Dashboard during this time, we proactively communicate upcoming maintenance, both internally and externally, to ensure that all parties are properly informed and prepared.

Note: When possible, in order to allow for smooth preparation and communication, determine the date and time that planned system maintenance will take place at least 4 weeks in advance.

Preparation

1. Make a copy of the FareHarbor Planned System Maintenance – Timeline document:
   • Title example: Timeline for December 2023 Planned System Maintenance
2. Gather and insert required information in the Overview tab of the timeline document:
   • Planned Date
   • Planned Start Time (UTC)
   • Planned Duration
   • Operational Coordinator
   • Product Coordinator
   • Marketing Coordinator
3. Enter task due dates in the Timeline tab.
4. Share timeline document with each team’s identified coordinator.
5. Utilize the Timeline as preparation for Planned System Maintenance.