Subscribing to user notifications

• New bookings: Notifies you when a new booking is created. You can specify which types of notifications you want to receive based on how the booking is created:

  • Booked online
  • Created by affiliates using FareHarbor (including API bookings)
  • Created by your Dashboard users (Note: notifications will not be sent to the outside users who created the booking.)
  • Rebooked by your Dashboard users (Note: This includes bookings rebooked by online customers. Notifications will be sent for all rebookings, regardless of the booking’s original source.)

• Cancelled bookings: Notifies you when a booking has been cancelled by a Dashboard user or API user. You can specify which types of notifications you want to receive based on how the booking was originally created:

  • Booked online
  • Created by affiliates using FareHarbor (including API bookings)
  • Created by your Dashboard users (including outside users)

• Daily manifest link: Sends a link to your daily manifest in FareHarbor. Only sent if there are bookings for that day. You can also specify when you want to receive the notification (see additional options).

• Manifest link for each availability: Sends a link for each availability on the daily manifest, a certain number of hours before the availability starts. Only sent if the availability has bookings on it. You can also choose to send this notification to crew members only (see additional options).

• When added or removed as a crew member: Notifies you whenever you’ve been added or removed as a crew member on an availability, or if any changes have been made to your role or notes.

• Crew reminder: Notifies you of any upcoming availability on which you’ve been assigned as a crew member, a certain number of hours before the availability starts. Only sent if the availability has bookings on it.

• Updates on invoice payments: Notifies you whenever updates are made to invoice payments. This email only applies to affiliates or companies working with affiliates.

• Disputes opened: Notifies you whenever a customer initiates a dispute with your company.

• Disputes won, lost or accepted: Notifies you whenever an existing dispute with your company has been won, lost or accepted.

• When an email to a customer is not delivered: Notifies you whenever an email sent to a customer through FareHarbor cannot be delivered. This applies to both automatically generated emails (such as reminders and follow-ups) and emails manually sent by you or your staff.

• When a change is made to a bank account: Notifies you whenever there is a creation, deletion, or reordering of bank accounts. This will only notify email addresses that have the permission to manage bank accounts and payment setup.

• If additional customer verification information is required: Notifies you when additional verification information is needed on your account. This is important in order to continue processing payments smoothly.

Additional options

• Notification send time: For manifest and crew reminder emails, you can also specify when you want to receive the notification.

  The daily manifest link will be sent a certain number of hours before or after midnight every day. For example, 6 hours before midnight means the email will be sent at 6:00 the night before. -6 hours before midnight means the email will be sent at 6:00 each morning.

• Only send emails if user is crew for the availability: For new booking notifications and availability manifest notifications, you can choose to receive an email only if you have been assigned as crew on the availability.

To receive push notification on a mobile device:

1. Install the FareHarbor iOS app on your iPhone, iPad or iPod Touch, or the FareHarbor Android app on your Android phone or tablet. If you have previously installed either of these apps, make sure that you have the latest version of the FareHarbor app by checking for updates.
   • For iOS devices only: If prompted, make sure to tap OK to grant FareHarbor permission to send push notifications to your device. You can change that setting at any time by following these steps from the Apple support site.
2. Subscribe to push notifications.

Here is an example push notification shown on an iPhone:

When tapping on a push notification, you will be directed to the corresponding section of the FareHarbor Dashboard, so that you can take additional actions, if required, or simply see more details related to the notification.

If a user has notifications enabled in their account settings, they will receive notifications for all items on the Dashboard. To set up notifications for individual items, follow these steps.

To subscribe to user notifications:

1. Go to the Settings section of your Dashboard and select Users & Permissions.
2. Click Edit next to the name of the user you want to update.
3. Click the Account tab.
4. Click the Notifications tab.
5. Select which emails or push notifications (in the FareHarbor app) to subscribe to, and when they should be sent, if needed.
   
6. Click Save.

Note: To remove a specific notification, simply uncheck the box for that notification, then click Save changes.

If no email address is specified for that user, the email notification options will be greyed out. However, you can still set up push notifications.

Subscribing to notifications at the item level allows you to choose for which specific items a user will receive notifications.

1. Go to the Items section of your Dashboard.
2. Select the item for which you want to enable notifications.
3. Click Notifications on the left-hand panel:
   
4. Go to Settings > Notifications > User Notifications.
5. Select the user’s name from the drop-down menu.
6. Select which notifications to subscribe to, and when they should be sent, if needed.
   
7. Click Save changes.

Note: To remove a specific notification, simply uncheck the box for that notification, and be sure to click Save changes.

Can I edit another user’s notifications?

Depending on your permissions, you may or may not be able to edit another user’s notifications. By default, only Directors, Managers, Owners, and Admins are able to edit other users’ notifications. Learn more about permissions.

Can I get notifications as text messages?

Although FareHarbor does not currently support text/SMS notifications for logged-in Dashboard users, we recommend setting up push notifications for your mobile device as an alternative.

Why am I not receiving email notifications?

If you’ve stopped receiving FareHarbor email notifications, first double-check your account settings to see if you have been unsubscribed from any notifications in your Dashboard. You can do this by clicking your name in the Dashboard Menu Bar, selecting Your Account, then clicking Notifications.

If the correct notifications have been selected and you’re still not receiving emails, you may have clicked the “unsubscribe” link from a FareHarbor email at some point, which prevents all automated emails from getting delivered to you. In this case, please contact FareHarbor Support and we will gladly re-subscribe you to email notifications.

Why am I not receiving push notifications?

This could be due to any of the following reasons:

• You may not have enabled notifications for the FareHarbor app.
  • On your iOS device, navigate to Settings > Notifications and select the FareHarbor app. Make sure that Allow Notifications and Banners are both enabled (green). Refer to this page on the Apple support site for more information on enabling notifications.
  • If you are using an Android device, refer to this article on the Google Android help site for instructions on how to enable and disable notifications.
• Your user account is not subscribed to push notifications in the User Settings.
• Your user account does not have the necessary permissions to receive the appropriate notifications.
• You are not logged in to the FareHarbor Dashboard for which you want to receive push notifications. You may be logged out of the app automatically if you are inactive for 7 days. Log back in again to receive notifications.
• Your phone doesn’t have an internet connection.

Will I receive push notifications if I have access to multiple Dashboards?

You will only receive push notifications for the Dashboard that you are currently logged into in the FareHarbor app.

Can I receive email notifications and not push notifications or vice versa?

Yes, email notifications and push notifications are independent settings. You can set up the notifications that best suit your needs.

Can I receive push notifications on multiple devices?

Yes, if you are logged in to multiple devices, you will receive push notifications based on your user subscription. For example, if you are logged in to the FareHarbor Dashboard on both a tablet and an iPhone, you will receive notifications on both devices.

What are the minimum versions of the FareHarbor app that have to be installed in order to use this feature?

Version 2.7 or higher of the iOS FareHarbor app, or version 1.3 or higher of the Android app are required to use push notifications. To see which version of the app you have installed on your device, follow these instructions:

• For iOS:

  • Launch the FareHarbor app on your device and log in to your company Dashboard.
  • Tap the Settings (gear) icon in the toolbar on the bottom of the app.
  • On the bottom of the Settings screen, it will say Version 2.x.x.

• For Android:

  • Launch the FareHarbor app on your device and log in to your company Dashboard.
  • Tap the Settings (gear) icon on the bottom-right corner of the app toolbar.
  • On the bottom of the Settings screen, it will say Version 1.x.x.

Make sure your app meets this requirement by checking the Apple App Store or Google Play Store for updates.