How to enable Tripadvisor ratings

By enabling Tripadvisor ratings in a company’s Dashboard settings, their TA rating and ranking will automatically be displayed in the Lightframe when online customers are booking. Here’s an example from Pacific Whale:

How it works

The location displayed under the rating (for example, “#1 of 44 things to do in Honolulu”) is based on the locations set up in the company’s Dashboard. To determine which location is shown to the customer, FareHarbor uses the following logic:

1. Use the item’s Review Express location. This can be found in an individual item’s settings, under Integrations > Review Express.

   • To set a different review location on different items, edit the TARX custom location.

2. If there’s no location on the item, use the Company Location. This can be found under Settings > Build > Locations > Settings.

3. If there’s no location on the company, use the company’s Tripadvisor URL. This can be found under Settings > Info & Policies > Social Media.

4. If the company has no Tripadvisor URL, do not display a rating.

Ratings are updated once a week.

When should I enable Tripadvisor ratings for a company?

• The client should have at least 100 reviews and a good ranking on Tripadvisor. For example, #4 of 30 in Things to Do is good, #17 of 17 not so much.
• If the client has less than 100 reviews, but requests to have the Tripadvisor ratings enabled, go ahead and enable the ratings.

How to enable Tripadvisor ratings

1. From the company’s Dashboard, type Shift + , to go to advanced settings.
2. Go to the Setup section and make sure that Locations are enabled.
3. Go to the Integrations section and enable Tripadvisor ratings.

4. Save your changes.

   

Once enabled, visit the company’s website and confirm that ratings and their locations are displayed as expected.