Google Workspace serves many functions at FareHarbor. We use Gmail for our FareHarbor email, and Google Sheets, Docs, and Drive are used for collaboration. Google Meet is used for meetings and Google Calendar is used as the company wide calendar for meetings and booking rooms in our offices.

To access:

• Navigate to Gmail and sign in using your FareHarbor email address and FareHarbor Password.
• You will then be prompted to enter your 2FA which you will have setup on your phone under the Google Authenticator App.
• Note: 2FA is forced across all of FareHarbor. If you fail to set up 2FA correctly, disable 2FA, get a new phone and don’t transfer the authentication, or break or lose your phone you will be locked out of your account. Please post in #2fa-support and someone from your region will reach out to assist.
• If you forget your gmail password, please submit an IT Ticket with the fields Category > Software and Where is the issue? > Gmail.
• If you are locked out because of 2FA and are receiving an 8 Digit Backup code request, please post in the #2fa-support room and someone from your region will reach out and assist.

Keeper is our password management system that securely stores account login credentials, reducing the chance of you being locked out of accounts due to a forgotten password.

To access:

• Log into okta.fareharbor.com
• Click on the Keeper Icon
  • If you have signed in before, you will be automatically signed in
  • If this is the 1st time you are signing in or you are signing in from a new computer you will be prompted to enter your Okta credentials.
• Note: The 1st time you sign into the chrome extension or the App you will need to enter your Okta credentials as well as send a push notification to an approved device.

Device Approval

You can sign into Keeper on a device through a web page, Chrome extension, or app.

Please note that to access Keeper, each device must first be approved. Devices include your physical devices (computers, phones, tablets, etc) and web browsers. This also applies when you use Guest, Private or Incognito browser modes, as it will identify itself to Keeper as a new device each time it is launched, therefore requiring a new device approval.

When logging into a new or unrecognized device, you have two options:

• Keeper Push (using your own devices)
• Admin Approval (request administrator approval)

Keeper Push is a method of approval that the user handles for themselves. Selecting “Keeper Push” will send a notification to the user’s approved devices. For mobile and desktop apps, the push will show as a pop-up, and the user can simply accept the device approval.

1. Select Keeper Push.

2. Wait for the push approval to appear on the device in which you are already logged in.

3. Approve the request using the prompt.

IMPORTANT: You must already be logged into a different, previously approved device (browser/Keeper app/mobile) to receive the notification.

Admin Approval is a method requiring you to also submit an IT Ticket requesting this approval. You will then need to wait until an Admin has approved your access.

Keeper Mobile

You can also download Keeper to your Android or IOS device:

• Scan QR Code here

• Google Play

• App Store

Additional Keeper Help Page Resources:

• Keeper Tips & Troubleshooting

• Keeper Documentation

Okta is our SSO (Single Sign On) Identity Provider. It is used as a more secure alternative to traditional password access to systems. Once a system is integrated with Okta, there is no longer a need for credentials, just log into Okta and click on the application and you will be automatically signed in. v

To access:

• Navigate to okta.fareharbor.com.
  • Enter your FareHarbor email address and your Okta password.
• If you do not remember your Okta password or need to reset it, please fill out an IT Ticket with the Category Okta Password Reset. A member of the Booking IT Team will reach out to you to assist.

Slack is our internal messaging system. It is used for communications that go out to the entire company, regionally, between teams, as well as between individuals.

To access:

• Log in to okta.fareharbor.com
• Click on the Slack Icon
• If it is your first time logging in, you will be prompted to enter your Okta credentials.
• On the landing page, click the FareHarbor Icon in the top left corner → Open Slack in App
• If you do not remember your Okta password or need to reset it, please fill out an IT Ticket with the Category Okta Password Reset. A member of the Booking IT Team will reach out to you to assist.

Note: these steps apply to accessing Slack via both your computer and your phone.

For additional Slack resources, including FareHarbor Slack guidelines, visit the Communicating via Slack help page.

Zoom is our video conferencing platform used for meetings and conferences.

To access:

• Log into okta.fareharbor.com
• Click on the Zoom Icon
• Enter your Okta Credentials
• When logged in correctly you will see Licensed next to your name when clicking the person Icon in the top right corner.
• If you do not remember your Okta password or need to reset it, please fill out an IT Ticket with the Category Okta Password Reset. A member of the Booking IT Team will reach out to you to assist.

Airtable is a project management software. Each team uses Airtable differently based on need.

To access:

• Navigate to Airtable
• Sign in with Gmail
• You can also enter your Fareharbor email address + the password you created
• Note: Not all teams or all roles on a team will require Airtable access. If you believe you need access, please contact your manager.

Close is our CRM (Customer Relationship Management) software. Close houses all of our clients’ information as well as any information around new potential clients (leads). Client communications, client information, correspondents, as well as discoveries are all housed within Close.

To access:

• Navigate to Close
• Log in with your FareHarbor email + the password you created.
• If you forget your password, click forgot password under the credential bars → Enter your FareHarbor email and a reset link will be sent to your email address.
• Currently 2FA is not required on Close accounts. If you have set 2FA up on your account and do not have access to the authenticator app, you will need to submit an IT Ticket.
• Note: Not all teams require access to Close

Cloudflare is a global network designed to make everything you connect to the Internet secure, private, fast, and reliable. It is used to secure FareHarbor’s websites, APIs, and Internet applications.

To access:

• Navigate to Cloudflare
• Enter your FareHarbor email address and the password you created.
• Enter the 2FA code from your authenticator app.
• If you have forgotten your password, click the forgot password link below the credential field and follow the steps.
• If you have lost access to your 2FA, you will need to submit an IT Ticket
• Note: Cloudflare access is highly selective and reserved for specific teams.

DocuSign is used by FareHarbor to manage our electronic agreements. This includes agreements with both our clients and our vendors.

To access:

• Log in to okta.fareharbor.com
• Click on the Docusign Icon
• If you do not remember your Okta password or need to reset it, please fill out an IT Ticket with the Category Okta Password Reset. A member of the Booking IT Team will reach out to you to assist.
• Note: Not all teams have access to Docusign

Microsoft Office 365 consists of all Microsoft applications: Microsoft Word, PowerPoint, Excel, and OneNote. As all FareHarbor employees have access to Google Sheets as well as Google Docs, Microsoft Office Licenses are given out on a case by case basis based on business need and will have to be approved by your manager.

To access:

• Log into okta.fareharbor.com
• Click on the Microsoft Office 365 Icon → you will be automatically logged in On the landing page in the top right corner there will be a button to install office on your computer. We recommend installing for ease of access.
• Note: If you believe you need access, please first get manager approval, then submit an IT Ticket including the business need.

Additional Microsoft Help Page Resources – Downloading Microsoft

SMTP provider used to manage and track all email activity that goes through, or comes from messages@fareharbor.com.

To access:

• Log in to okta.fareharbor.com
• Click on the SendGrid Icon
• If you do not remember your Okta password or need to reset it, please fill out an IT Ticket with the Category Okta Password Reset. A member of the Booking IT Team will reach out to you to assist.
• Note: Not all teams have access to SendGrid

Additional Help Page Resources: SendGrid

Stripe is used as FareHarbor’s payment processing software.

To access:

• Log in to okta.fareharbor.com
• Click on the Stripe Icon
• If you do not remember your Okta password or need to reset it, please fill out an IT Ticket with the Category Okta Password Reset. A member of the Booking IT Team will reach out to you to assist.
• Note: Not all teams have access to Stripe

FareHarbor uses Zapier to integrate FareHarbors web applications and automate workflows.

To access:

• Navigate to Zapier
• Sign in using your FareHarbor email and Password you created.
• If you are having trouble with your password, please fill out an IT Ticket with the Category Other. A member of the FareHarbor IT Team will reach out to you to assist.
• Note: Zapier has very limited access and will require Manager approval as well as business need.

Zendesk Support is our client/affiliate ticketing platform that allows internal teams to provide prioritized support to our clients via phone or email.

To access:

• Navigate to Zendesk
• Log in with your FareHarbor email address + the password you created.
• If you can’t remember your Zendesk password please fill out an IT Ticket with the Category Systems & Where is the issue? Zendesk
• A member of the FareHarbor IT Team will reach out to assist.
• Note: Some teams access Zendesk through shared credentials. They will be found in your Keeper vault.

Additional Help Page Documentation: Zendesk Essentials