Assigning seats while booking

Clicking a seat on the map will open a menu displaying all possible options that can be assigned to that specific location.

Note: Most of the time, maps are set up to accommodate one person per seat. This means if you have minimums for booking party sizes or certain customer types, you may not always see all expected options in the menu. In this case, we recommend choosing from the customer type dropdowns like you normally would, then assigning seats from the map as needed.

There are two ways to change a seat that’s already been assigned:

1. From the seat map, click on the assigned seat and click the Change button.

   

2. For an individual customer on the booking, click the Change button next to their seat assignment.

   

This will focus the selected assignment on the map. From here, you can choose a new seat on the map, auto-assign the seat, or unassign the seat. When you’re done, click Done.

You can auto-assign or unassign all customers by opening the Seating section at the top of the page and using the Auto-assign or Unassign buttons in the toolbar.

Why can’t I choose seats from the map?

Certain actions, like assigning and unassigning seats, may not be available based on your user permissions. If you would like to update your permissions, contact your administrator or FareHarbor Support.

If you have permission to assign seats and are still unable to choose seats from the map, there may be several possible reasons:

• If a certain customer type is not available for a particular availability, all parts of the seat map that only that customer type can be booked into will be unavailable.
• If a customer type or resource is hidden on the current price sheet, all parts of the seat map related to that customer type or resource will be unavailable.
• If you have minimums for booking party sizes or certain customer types, you may not always see all expected options when selecting from the map, or you may see the message “Sorry, there are no available options for this seat.” In this case, we recommend choosing from the customer type dropdowns like you normally would, then assigning or changing seats from the map as needed.

Why am I seeing the seat map multiple times?

In some cases (for example, if customers require a seat on an outbound trip and a seat on a return trip), the same seat map will be visible more than once. This allows you to view and manage seats for each individual time range.

This means that if you offer multi-day rentals or activities, you will see a seat map for every possible length of time, depending on your rental options.

If you’re seeing multiple seat maps unexpectedly, it’s likely that the resource requirements related to the current availability have changed. If you’re unsure why your resource requirements have changed, or need help troubleshooting seat selection, contact FareHarbor Support.

Why am I seeing a warning about overusing resources?

You’ll see this message if your current selections result in any of the following:

• Overusing any resource required for that availability
• Overbooking the number of seats on the map
• Overriding exclusive group rules

Can I create a booking with seats left unassigned?

Yes, you can create a booking with unassigned seats. This may be desired if you prefer to keep customers’ seats unassigned upon booking, then come back later to assign seats closer to the start time. You can always change or assign customers’ seats after their booking has been created. Learn more about assigning seats for booked customers.

Why are seats getting auto-assigned in an unexpected location on the map?

There may be several different reasons for this. Additional information can be found on the Auto-assigning seats page.

Depending on your setup, you may see customers on the booking getting split into different areas on the seat map unexpectedly after selecting additional options from the dropdown menus. If this happens, use the Auto-assign button to re-auto-assign all customers on the booking.