Waitlist Feature kit

When an activity is fully booked, customers can sign up for the waitlist. Dashboard users can configure the waitlist by Item and view waitlisted customers on the Dashboard in real time. When customers join the waitlist, they provide:

• # of each customer types
• Contact details (Name, phone, and email)
• Marketing consent for text & email
• If the customer is flexible or not (open to other times/days)

Value Proposition

• This feature enables operators to capture booking demand beyond capacity, maximizing sales opportunities and filling cancellations with high-intent bookers.
• The waitlist also improves the customer experience by providing greater booking flexibility and reducing friction when availability is limited.
• Finally, the insights from waitlists can help operators better allocate their resources to meet customer demand.

• Tiers: Any
• Regions: Any regions
• More specifically:
  • Clients who tend to have sold out availability with (last minute) cancellations or rebookings
  • Clients currently using workarounds

• Maximize booking opportunities: Operators can maximize their sales opportunities by filling cancellations with high-intent bookers on the waitlist
• Reduce manual work: No calls, no notes. Guests join the waitlist through a simple submission form.
• Fill open spots faster: Easily manage the waitlist and access customer contact details right from the Dashboard.
• Enhance customer experience: Provide greater booking flexibility, transparency and reducing friction when availability is limited

There is no monetization involved with this feature.

Not Available

Users will need the permission to Manage booking restrictions to add a waitlist to an item or Dashboard-board level booking restriction

Setup > Setup > ‘Manage booking restrictions’

Below are additional resources to share with clients:

• Commercial Slides
• Close email template: Product – Waitlist – Pitch
• One pager PDF
• Case Study
• More marketing materials are coming soon.

Internal Training

• Training Deck
• Training Video
• Walkthrough Demo Video (~ 3 minutes long)

Demo Dashboards

• You can play around with this feature on any demo or production Dashboard
• Island Tours

For accessing performance of waitlists, we have a tableau report (tab signups and bookings).

• Filter it by a shortname and you’ll see the conversion, number of bookings, and TTV.

Video walkthrough of the current functionality of Waitlist as of July 25, 2025

• Cut off time for Waitlist (to turn waitlist off X hours before an avail starts) – Available!
• Manual email notifications to people in the Waitlist – Available!
• Ability to move an availability to Waitlist manually – Q3
• Add customers to waitlist directly in the Dashboard – Available!
• Automatic email notifications to customers – Q3
• Make booking directly from waitlist – Available!
• Reporting – Q3

Don’t see an update here? Submit the client and functionality gap to the idea box.

• Do not use both a hack solution for waitlist and the official functionality.
• Currently, if a client needs to add someone to a waitlist, they should have the customer do it themselves online or the client can go online to add the customer themselves.

• Can’t move an availability to Waitlist manually
• Reporting