Adding Zendesk users

If you have Zendesk admin permissions, you have the ability to add new users to our Zendesk account. Use the instructions and information below to add users.

How to add a new user

1. In the top left corner, hover over ‘+ Add’, then click User

   

2. Add the new user’s name and FareHarbor email address. Choose the appropriate role from the list below.
3. Click Add.
4. Fill in the fields on each user’s profile according to the list below.
5. New users will receive an email to reset their password. If they do not receive this email, they can reset their password by clicking Forgot my password on this page.

Roles of users

Support

• Role: Support Agent
• Group: Support
• Signature (only add applicable languages):

NAME

Technical Support Specialist

Ik spreek Nederlands
Je parle français
Hablo español
Falo português
Parlo italiano

Contact Us Here:
https://fareharbor.com/submit/

Check out our Help Center!
https://fareharbor.com/

FareHarbor Meetups, Trainings and Webinars:
https://help.fareharbor.com/getting-started/fareharbor-meetups/

• Talk Agent: Yes
• Explore: Yes
• Role: Viewer
• Time zone:
  • EMEA – (GMT+2:00) Amsterdam
  • AMER – (GMT-06:00) Mountain Time
  • APAC – (GMT+10:00) Sydney

Channel Specialist

• Role: CD/API Connectivity Associate
• Group: Channel Support Team
• Signature:

NAME
Channel Support Associate

Check out our new help center!
https://fareharbor.com/

FareHarbor Meetups, Trainings and Webinars:
https://help.fareharbor.com/getting-started/fareharbor-meetups/

• Talk Agent: Yes
• Explore: Yes
• Role: Viewer
• Time zone:
  • EMEA – (GMT+2:00) Amsterdam
  • AMER – (GMT-06:00) Mountain Time
  • APAC – (GMT+10:00) Sydney

Connectivity Specialist

• Role: CD/API Connectivity Associate
• Group: API Connectivity
• Signature:

NAME


Connectivity Specialist
API & Partnerships

FareHarbor Support
support@fareharbor.com

https://fareharbor.com/submit/

• Talk Agent: Yes
• Explore: Yes
• Role: Viewer
• Time zone:
  • EMEA – (GMT+2:00) Amsterdam
  • AMER – (GMT-06:00) Mountain Time
  • APAC – (GMT+10:00) Sydney

Live Sites Specialist

• Role: Live Sites Specialist
• Group: FH Sites
• Signature:

NAME

Live Sites Specialist

FareHarbor Sites
support@fareharbor.com

https://fareharbor.com/submit/

• Talk Agent: No
• Explore: Yes
• Role: Viewer
• Time zone:
  • EMEA – (GMT+2:00) Amsterdam
  • AMER – (GMT-06:00) Mountain Time
  • APAC – (GMT+10:00) Sydney

Account Manager

• Role: Account Manager
• Group: Account management
• Signature:

NAME

Account management

FareHarbor Support
support@fareharbor.com

https://fareharbor.com/submit/

• Talk Agent: No
• Explore: Yes
• Role: Viewer
• Time zone:
  • EMEA – (GMT+2:00) Amsterdam
  • AMER – (GMT-06:00) Mountain Time
  • APAC – (GMT+10:00) Sydney

Payment Operations

• Role: Payment Processing Associate
• Group: Payment Operations
• Signature:

NAME
FareHarbor Payment Operations Team:
(303) 622-5925

FareHarbor Support:
support@fareharbor.com

https://fareharbor.com/submit/

• Talk Agent: Yes
• Explore: Yes
• Role: Viewer
• Time zone:
  • EMEA – (GMT+2:00) Amsterdam
  • AMER – (GMT-06:00) Mountain Time
  • APAC – (GMT+10:00) Sydney