FareHarbor Waivers Feature Kit
Last updated: August 12, 2025
Disclaimer: It is the client’s responsibility to make sure their waivers meet legal requirements. FareHarbor cannot provide legal advice or be held responsible for errors or omissions.
This page is dedicated to ensuring you have a full grasp and understanding of FareHarbor Waivers. This includes any and all pertinent materials to allow you to sell, talk about, and use this feature. If you have any questions, feel free to reach out to the Product Manager, Anton Zhukov and/or the Product Enablement Manager, Kenzie Dykes.
Feature Overview and Value Proposition
FH Waivers are available for clients in all regions.
An in-house and cost-free solution, FareHarbor waivers are designed to simplify the online waiver creation, sending, and signing processes. This tool empowers clients to safeguard their business, educate customers about potential risks, expedite check-in procedures, and gather valuable customer information for future marketing efforts.
- Protect their business
- Educate customers about risks
- Save time during check-in
- Collect customer information
- Maintain branding (versus signing through other third-party providers)
Please find the full Commercial Brief here
Target Audience
- Tiers: Any
- Region: All
- New clients
- Prospects with 3rd party Waivers
- Prospects with in-house Waivers
- Prospects with pen & paper Waivers
- Existing clients
- Clients with SmartWaiver and Wherewolf integration
- Clients with other **3rd party Waivers **
- Clients with pen & paper or using checkbox custom field as a signature
Objection and Competitor Handling
Competitor Offerings
To Come!
3rd Party Offerings
Please note that FH Waivers is designed to complement, not replace, existing solutions like SmartWaiver and Wherewolf. Our aim is to maintain fair competition between our in-house solution and third-party offerings.
Client Facing Resources and Documentation
Below are additional resources to share with clients:
- One Pager: Waivers
- Blog on Website – “Waiver management made easy: Our free, in-house waiver solution is here!”
- Client success story
- Client-facing walkthrough without audio (~2 minutes)
Create waiver from (dashboard users)
Sign waiver form (end-customers)
Internal Training Resources and Technical Documentation
Internal Training
Demo Dashboards
Please do not make changes to the configurations of these Dashboards! Alternatively, you can set up FH Waivers in your own Demo dashboard.
- FH Waiver Demo
- fhadventure – Use the Adventure Tour item
Future Updates and Iterations Timeline
- Rebooking improvement – Released!
- EMEA waivers – Released!
- Additional fields in the waiver form (phone number, address) – Released!
- DoB field – Released!
- Support for Minors – Released!
- Sign waiver in person – Released!
- Zapier integration – Released!
- Follow-up emails sent to waiver contacts – Released!
- Dashboard activity log for waiver creation/edits – TBD
Don’t see an update here? Submit the client and functionality gap to idea box.
Guidelines for assisting clients with configuring waivers
Fareharbor employees, including Account Management, Support, and Sales, are equipped to assist clients with the technical aspects of setting up waivers. However, it is crucial that we do not overstep into legal advisory roles.
What We Can Do
Important notes:
- We should only support clients on the FareHarbor waiver product upon the client’s clear and specific instruction. It should be crystal clear that FareHarbor merely executes/supports. The client is fully responsible for how they set up waivers and what content they want to use.
- Before supporting clients on the FareHarbor waiver product, the client’s instruction must be on paper. If the client asks FareHarbor to take a certain action in an email, that is covered. If the relevant action is not in an email/message, please send a confirmation email/message to the client with the actions that you’ll take based on the client’s instruction.
- Assist clients in configuring the waiver settings, such as name, instructions, text for the marketing checkbox, assigning waivers to specific items, choosing to use a handwritten signature or an acceptance checkbox for a waiver, etc.
- Copy and paste the content of the waiver from a third-party tool (Smarwaiver, Google docs, etc.) into FH Dashboard.
- Change the content of the waiver.
- Execute configurations as directed by the client, ensuring that all actions are documented (could be emails, phone calls or short follow up emails from in-person visits).
What We Cannot Do
- Make decisions about or provide advice on the content of the waiver, including its legal adequacy or compliance.
- Modify any waiver content unless specifically instructed by the client.
- Interpret the legal implications of the waiver content.