Cancelling availabilities

To cancel a single availability:

1. Open the Bookings calendar to the date for the availability you want to cancel.
2. Click on the availability in the calendar.
3. Click Actions & Settings.
4. Click the tab in the top-left that shows the current status, such as Bookable online.
5. Click Cancelled. Note the warning message that automatic messages and crew assignments will be disabled and removed.
6. Click Confirm to confirm that you want to cancel the availability.

Once an availability is cancelled, the status tab at the top changes to Cancelled in red.

The red cancelled icon and greyed-out availability name on the Booking calendar and Manifest indicate that the availability has been cancelled:

To cancel multiple availabilities:

You can also cancel several availabilities at the same time using the availability updater. This is useful when you have a change in crew or resources for an extended period of time, without having to cancel each availability individually. (Note: You can also use the availability updater to cancel a single availability by adding filters.)

1. Open the Booking calendar to the month and date for the availabilities you want to cancel.
2. Click Advanced in the menu bar at the top of the page and click Update availabilities from the drop-down menu.
3. Click Online booking status from the ADD & REMOVE section of the Change: column.
4. Click in the From field in column 2 to select the first date of the availabilities you want to cancel, then click in the To field to add the last availability date.
5. Select the checkbox next to the item(s) that you want to cancel. (Optional: Add filters in the Filter by: section to further narrow down the desired availabilities.
6. Click in the Online booking status dropdown and select Cancelled.
7. Click the Preview changes button to see how many availabilities will be cancelled. If the number of availabilities to be cancelled is not what you expect, click the Edit options button to make any necessary changes, then click the Preview changes button.
8. Click Complete update to cancel the availabilities.

All availabilities you have selected are indicated in red.

Is there an easy way to see an availability marked as “Cancelled” on the booking calendar and manifest?

Yes! Cancelled availabilities have a red icon next to their name in the calendar or Manifest.

How can I see bookings made on cancelled availabilities in the recent bookings view?

Any bookings made for cancelled availabilities will be indicated in red text to distinguish them from active availabilities.

Can I reopen a cancelled availability?

Yes, it is possible to change a cancelled availability to another status using the availability updater.

Note: Once an availability is reopened, automatic reminder and follow-up emails will need to be re-enabled in the availability’s settings, and any removed crew assignments will need to be re-added.

What if I for some reason need to add a booking to a cancelled availability?

If there are some extenuating circumstances where you need to add a booking to a cancelled availability, you can do so provided your user account has the correct permissions. Please contact FareHarbor Support for more assistance.