Billing methods
Last updated: September 16, 2024
After setting up non-US IBAN (International Bank Account Number) accounts in your Payment Setup Checklist, you can also set up a billing method for services like API connectivity.
Prerequisites
To process payment for API connectivity, FareHarbor needs to either debit a SEPA bank account or charge a credit or debit card on file. SEPA Direct Debit is only available in the European Union. Card payment is available in all regions.
Prior to setting up SEPA Direct Debit or a card payment method, please make sure that:
- You have a valid email address in the Info and Policy section on your Dashboard.
- You have completed the Payment Setup Checklist and have at least one account already set up and verified.
- You use Stripe as your payment processor.
Set up SEPA Direct Debit billing
- Go to Settings > Banks & Payments > Overview and click the Set up billing method step (listed in orange to indicate a billing method is not finalized).
- The system will direct you to the Billing tab (Settings > Bank & Payments > Billing). Enter the account information to be associated with SEPA Direct Debit.
- Check the authorization box. This confirmation grants FareHarbor permission to use and debit the account for SEPA Direct Debit. (Note: SEPA cannot be set up if the authorization box is not checked.)
- Click the Add billing method button to finalize the setup.
The Set up billing method step will appear in green under the Overview tab once the setup has been finalized.
Set up card billing
- Go to Settings > Banks & Payments > Overview and click the Set up billing method step (listed in orange to indicate a billing method is not finalized).
- The system will direct you to the Billing tab (Settings > Bank & Payments > Billing). Enter your credit or debit card information, including your card’s expiration date and the CVV number.
- Click the Add billing method button to finalize the setup.
The Set up billing method step will appear in green under the Overview tab once the setup has been finalized.
Removing a billing method
- Navigate to Settings > Bank & Payments > Billing.
- Locate the account or card you want to remove, then click the associated Remove button.
- A pop-up will appear, confirming whether you want to remove this billing method. Click the OK button to confirm.
The account or card will be removed as a billing method. The Set up billing method step will now be listed in orange under the Overview tab to indicate a billing method is not finalized.
Troubleshooting
If a required field has not been filled out upon submission, an error message will appear in the Billing Method form highlighting the empty or incorrectly formatted field value. For the SEPA Direct Debit billing method, the Name of account holder and Bank account number (IBAN) fields are required. You must also check the box confirming that you authorize FareHarbor to debit your account.
For the Card billing method, all fields must be completed and accurately reflect the information listed on your credit or debit card.
Why am I unable to add the SEPA Direct Debit?
You may have entered an incomplete IBAN number, in which case you will see the following message. If this error message appears, please re-enter the complete number and try again.
I have followed all the steps but am still unable to add my account for SEPA Direct Debits. What can I do?
If you are still experiencing difficulties adding the SEPA Direct Debit information, please contact FareHarbor Support for assistance.
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Note: This help page is in addition to the current help page on Setting up non-US bank accounts.
This option will only appear on a Dashboard that has one of the countries above set as its processor country under Settings > Advanced company settings > General > Processor country.
SEPA Direct Debit setup must be completed by a company user.
Non-company users (such as admin users) will see the following error message:
