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Great, thanks for letting us know! These requests require us to gather some information so that we can work between FareHarbor and the OTA to complete the request. Do you have some time for me to go through some questions? Or would you like me to email you a form to fill out?
In a few words, can you describe the issue you're experiencing? Does it show on specific dates/bookings that I can use as examples?
Great, thank you for sharing some booking # examples, this will help us resolve the issue. Do you know on which date and time these bookings were being created? Do you have an email from the OTA you can forward to us to help resolve the issue?
Thanks for letting us know about these changes. Can you let me know specifically which [customer types or start times] were changed?
To better support your request, do you know if this product has the same name in the OTA’s system? Can you share any additional information about the product in the OTA’s system to help our team complete the request?
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