Using the FareHarbor app on Android devices

To install the FareHarbor app on your Android device:

1. Tap the Google Play icon from your Android mobile device to open the Google Play Store.
2. Tap here to download the FareHarbor app from the Google Play Store, or enter FareHarbor in the Search field to find the app.
   
3. Tap Install. The app is downloaded to your device and automatically installed.

4. Once the installation is complete, click Open to open the app.
   

   The Login screen opens.

To log in to the FareHarbor app:

1. Open the app on your mobile phone.
2. Tap the blue Log In button.
3. Enter your company’s FareHarbor shortname > tap Next
   Note: Your shortname is the unique name for your FareHarbor account and can be found in your Dashboard URL: www.fareharbor.com/yourshortname. If you’re not sure what your shortname is, we can email it to you. Learn more.
4. Tap Continue when prompted to sign in via fareharbor.com
5. Enter your username and password > tap Log In.

6. You will be redirected back to the FareHarbor app.

To log out of the FareHarbor app:

1. Tap the gear icon located in the lower-right corner of the app to open the app Settings options.
2. Tap Log out.

Biometrics are a simple and secure way for Android device users to unlock the FareHarbor mobile app to enforce data security. Logging in using biometrics is as simple as using your registered fingerprint on the device.

Using biometrics is not recommended for users sharing the same mobile device. If multiple users’ fingerprints are stored on the device, then the app cannot correctly identify between them. As a result, the app will recognize the biometric as valid, and another user could connect to your account.

Before you begin

• You must have version 1.11 or higher of the FareHarbor app installed on your mobile device. To locate the version number, tap Settings in the lower-right corner of the toolbar and scroll to the bottom of the page.
• Please make sure that biometrics are enabled in your device’s settings before going through the setup steps in the FareHarbor mobile app. In addition, some older Android devices may not support this feature. Check your device manufacturer’s support website for more information, if required.

How to enable biometrics for the FareHarbor app

1. Click the Settings icon in the lower-right corner of the app.
2. Scroll to the Privacy section and tap on Biometrics.
3. Switch the Require Biometrics toggle option on.
4. Verify your identity.
5. Choose an option on how often biometrics should be triggered.

You will be prompted to use your fingerprint for each subsequent login to the FareHarbor app.

By default, the app will immediately lock under any of the following conditions:

• when it is not in use;
• when it is moved to the background; or
• when it is closed.

You can change the time limit for locking the app by tapping on the Settings icon in the lower-right corner of the toolbar, then by tapping Biometrics Settings and selecting the desired duration (or enable only for login).

How to disable biometrics for the FareHarbor app

1. Click the Settings icon in the lower-right corner of the app.
2. Scroll to the Privacy section and tap on Biometrics.
   
3. Move the Require Biometrics toggle to the left to disable Biometrics.
   
4. Verify your identity using your registered fingerprint.
5. Log out and log back in, then tap Cancel on the fingerprint prompt. Note: this will disable biometrics for your user account. You can, at any time, go through the steps in How to enable biometrics for the FareHarbor app to re-enable this option.

Please follow the steps for how to scan QR codes to check in your customers.

Do you offer an app for iOS devices?

Yes, there is a FareHarbor app for devices running iOS (iPhone, iPad or iPod Touch). Click here for information on how to use the FareHarbor app on iOS.

Why don’t I see the Biometrics option on the login screen?

You will not see the Biometrics option on the login screen if:

• You have not enabled biometrics in your device’s settings, and/or
• You have logged in as a one-time user and not checked the Remember me box on the app login screen.
• Your device does not support biometrics.

Can I log in with my username and password if I have enabled biometrics?

Yes, you still have the option to log in using your username and password if you have previously enabled biometrics. When prompted for your fingerprint or tap Cancel, and then enter your username and password. The biometrics option will be disabled, but you can easily re-enable it from the login page using the steps available here.

What happens if I incorrectly try to authenticate using biometrics multiple times?

For security reasons, after a certain number of unsuccessful attempts to authenticate using biometrics, you will have to enter your device pattern/PIN to continue with the authentication.

In order to troubleshoot issues using the FareHarbor Android app, follow these steps:

1. Close the app and re-open.
2. Logout and log back in to the app.
3. Delete the app and install the latest version from Google Play.
4. Follow these steps to clear the FareHarbor app data and cache (you can also watch this video tutorial:
   1. Long press on the FareHarbor app on your device’s home screen.
   2. Tap the info icon.
   3. Navigate to Storage section.
   4. Tap Clear cache.
   5. Clear data.
   6. Close and re-open the app and log in again (if necessary).

Please feel free to contact FareHarbor Support if you still require further assistance.