Web Chat – Best Practices and Recommendations
Last updated: August 25, 2023
Chatbots and Live Chat Softwares are great for providing yet another way of engaging your website visitors in real time. As with any other interaction, always apply conversion best practices to ensure the visitor you are chatting with becomes a paying customer.
Chatbots vs. Live Messaging
- Chatbots will send automatic messages based on a website visitor’s responses.
- Live Messaging will allow you to save message templates to easily select and send based on your conversation
Canned Responses and Templates
- Consider how you sell your activities over the phone, and use those same tactics with your templates or auto-responses. Below is sales funnel to reference as you create your own:
Before setting up your canned messages, review how to find and share item specific links from your FareHarbor calendar. For directions on how to choose and customize your booking link, follow the instructions here.
Note: When choosing your widget in step 1, make sure to select “Specific Item.”
Recommended Partners
Disclaimer: FareHarbor carefully selects industry leading partners to provide our clients with best in class recommendations. In the spirit of full transparency, FareHarbor may collect a share of sales or other compensation from the links below
Setup:
- To integrate your webchat or messaging service with your FareHarbor website, contact our live sites support team at Support@FareHarbor.com