Credit Card Disputes report
Last updated: August 4, 2025
The Credit Card Disputes report generates an overview of all disputes within a specific date range, and allows you to filter by current dispute status (such as all open disputes, or all won disputes).
To locate this report:
- Navigate to the Reports section of your Dashboard.
- Select Accounting from the left-hand side menu.
- Select Credit card disputes from the options under Internal.
Don’t see this report? Depending on your permission group, you may not have access to view certain reports. Learn more about permissions or contact FareHarbor Support to request access.
Filter options
Date range
In addition to the standard date range options, the disputes report has some extra date range types to take note of:
- Dispute opened date: Shows disputes based on when the customer first initiated the dispute.
- Payment creation date: Shows disputes based on when the disputed payment was created in the system. In cases where payment was added to the booking later, the Payment creation date may be later than the Booking creation date.
Dispute status
You also have the option to filter your disputes by status. By default, the report will display All disputes.
To filter by dispute status, open the Filters menu and click the Dispute status dropdown:
Here’s a breakdown of the available statuses:
- All: All open and closed disputes within the given date range.
- All closed: All closed disputes, regardless of whether they were won, lost, or refunded.
- All open: All open disputes, regardless of whether they are pending or disputed.
- Pending: Open disputes that are refundable (also called inquiries).
- Disputed: Open disputes that are not refundable (this includes disputes with evidence packets submitted).
- Won: Closed disputes won in your favor, resulting in the disputed funds being transferred back to your account.
- Lost: Closed disputes won in the customer’s favor, resulting in the disputed funds being retained by the customer.
- Accepted: Accepted disputes for which you agree to return the funds to the customer.
- Refunded: Closed disputes that have been refunded to the customer.
Report columns
Dispute data
- Opened: The date that the dispute was first initiated by the customer.
- Amount: The amount of the disputed charge. You will also see a sum of all disputed amounts at the bottom of the column.
- Status: The current status of the dispute (pending, disputed, won, lost, or refunded).
- Reason: The reason the customer gave for the dispute. Read more about dispute reasons.
- Evidence due: The due date to submit evidence to fight the dispute. This date is included in every dispute notification, and will be included here even if you chose not to submit evidence for a dispute.
- Fund transfer: The date that the disputed funds will be transferred out of your account to an escrow account, where they will be held until the resolution of the dispute.
Note: You may find that when viewing the Credit Card Disputes report, certain dispute data will be missing (such as the reason or dispute opened date). This is the case if the dispute was resolved by issuing a refund, and our payment processor did not provide this additional data to FareHarbor.
Payment data
- Gross: The total amount that the customer originally paid (not including booking fees). In some cases, the total payment might be greater than the actual disputed amount, but usually the gross and amount columns will match.
- Created at: The date that the booking was created and payment was collected.
Click +Show more to see additional data such as the payment ID and net amount collected.
Booking data
- ID: The booking associated with the disputed amount. Click on the booking ID to review the full details of the booking.
- Created at: The date the booking was originally created.
- Item: The activity or tour that the customer originally booked.
Click +Show more to see additional booking data such as the customer name, specific availability, and user who made the booking.