Invoicing and Reporting for Non-US Clients

The following information describes how to handle invoicing requests of clients from any non-US region.

• First find out what a client really wants when speaking about invoices. See below for potential talking points:

Types of invoicing request (see below for more details):

• End of year statements (to show our clients a breakdown of their annual income through FH)
• Breakdown of income (an overview of income over a certain period)
• Stripe Fee Invoice (an overview of cc processing fees)
• Invoice for the end-user/Booking Fee Invoice
• Affiliate invoice (send to channel support)

If the topic is not listed, get as much information as possible and post in the #inpersonpayment_and_invoicing room via Slack.

For more information on the topics below, please see the sections below regarding client requests.

End of year statements

We can get clients end of year (or any other period: month, quarter, etc.) statements by using the payout report. This report breaks down income, tax, fees per period.

Additional information:

• Our clients can use this report (payout report) to see how much revenue they generated through FH, they can also see the tax amount (if set up correctly) and the Stripe fees.
• This report shows the client the difference between ‘gross’ (incl. fees and taxes) and ‘net’ income (after taxes and fees).
• Since our clients receive the money from the end consumer (therefore there’s no money flowing between FH and their clients) we cannot (and legally we don’t have to) provide them with an ‘official document’.
• Simply put: we don’t pay our clients, and therefore we cannot provide official documents. The payout report is a tool that can help our clients with an overview of their income generated through FH and the fees and taxes paid on that income.

Breakdown of income

Please refer the client to the payout reports, on where they can see what their income was per month (or any other period).

Stripe Fee Invoice

• The Payment Processing Documents report allows you to access invoices for transactions processed using FareHarbor. In addition to payment processing invoices, you may also see payment processing credit notes in this report.
• Credit notes are used to document refunded sales or services as well as errors in issued invoices. In your FareHarbor Dashboard, you will typically see a credit note linked to an invoice which had payments refunded at a later date.
• These payment processing documents will be issued automatically every month during the first five calendar working days (see additional information).

Invoice for the end-user/Booking Fee Invoice

Important points

• With the new Terms Of Service deployed, we no longer have to (nor should we) provide booking fee invoices to end users.

How to invoice a customer from FareHarbor

• We no longer have to (nor should we) provide manual Booking Fee invoices to end users.
• When a representative for a business books an activity through FareHarbor, they are essentially acting as an individual because FareHarbor does not require the collection of tax information from the booker.
• If a business knows that they will require an invoice, we recommend that they should book using another method in order to ensure their tax information is collected during the booking, making it a B2B purchase. Clients are responsible for providing B2B customers the booking invoice. As a B2B booking has to be a direct booking, there won’t be any booking fee invoice necessary any more.

If this doesn’t work/ activity already happened:

In the case where someone has already received the service, we recommend refunding the original charge, and re-booking the payment directly in FareHarbor to remove the online booking fee.

Affiliate invoicing

For more information on affiliate invoicing, please click here.