Cross-Sell Combos Feature Kit

Cross-Sell Combos allows tour operators to upsell experiences from other FareHarbor Dashboards within the existing Combos flow. Customers can book offerings from multiple operators in a single transaction, while each operator continues to manage their own availability, payments, refunds, and policies independently. This update builds on FareHarbor’s Combos functionality and adds cross-selling capabilities between Dashboards.

This brings a lot of value to our clients:

Cross-Sell Combos empowers operators to seamlessly cross-sell offerings from other operators within the Combos upselling booking flow, expanding their product offerings, unlocking new revenue, while maintaining full control over their items, payments, and bookings.

• Expand product offerings: Sell experiences from other operators (or Dashboards) within the Combos booking flow, offering customers more selection without added costs.
• Unlock new revenue: Drive higher basket value and increase sales by bundling complementary tours or activities with trusted partners.
• One upselling experience: In a single checkout flow, customers can explore offerings from multiple operators, customize their experience, and book their ideal itinerary.
• Maintain full control: Keep full ownership of your products, availability, and sales, while expanding your offerings and reaching more customers through cross-selling.

• Tiers: All tiers can utilize it
• Regions: All regions
• Specifically beneficially for the following situations:
  • Clients with multiple Dashboards
  • Clients that would like to collaborate & sell other operators’ items

There is no monetization involved with this feature.

The following competitors offer features similar to Cross-Sell Combos:

• Ventrata (has integration with other ResTechs including FareHarbor)
• Peek
• Bokun (through marketplace)

• Selling Partner = Dashboard selling items from a Supplying Partner.
• Supplying Partner = Dashboard providing items to be sold by a Selling Partner.

• A client can connect with another Dashboard they own or a Dashboard from a separate business.
• The Supplying Partner chooses which price sheet (pricing) is used for their items.
• The Selling Partner can add Supplying Partner’s items into their Combos upselling flow.
• Customers receive separate confirmation emails and payments are processed separately.
• Each operator keeps full control over their products, availability, pricing, and policies.

Below are additional resources to share with clients:

• Client-facing video demo
• One-pager
• Cross-Sell Combos Deck: Client-facing
• Close email template
• CSC video: pitch + demo (client-facing)

Internal Training:

• Training Deck
• Recorded Training

Demo Dashboards:

• You can enable this on any demo.fareharbor.com Dashboards. Below are two that are set up if you want to view, but do not create/edit:
  • Seller Partner – HI Rentals
  • Supplier Partner – Island Tours

Tableau Reports:

• Performance of Cross-Sell Combos

^ Please note: this report can also be used by admins to provide data to seller partners on how many items they are selling of their suppliers.

• Support for Price Schedules – Q3
• Support for Discounts – Q3/Q4
• Report for Seller partners – Q3/Q4

Don’t see an update here? Submit the client and functionality gap to the idea box.

More info to come…

• Cannot use Price Schedules
• Cannot apply Discounts within a Combo
• FareHarbor does not manage commission or payout agreements. Any revenue-sharing or commission arrangements are handled directly between partners.
• CSC transactions will be limited to online bookings
• CSC is designed strictly for operators using FareHarbor
• Missing Combo settings
  • Allow customers to use campaign or promo codes on top of combo discounts.
  • Require customer to start both items on the same day.
  • Prefer selecting the same day on the calendar view, if available.
  • Set blackout activity dates
  • Allow availabilities to overlap
• Reporting for Seller Partners
• At this time, it is not possible to apply discounts to partner activities within a Combo.
• FareHarbor does not match Selling and Supplying Partners. These partnership relationships are established independently.
• FareHarbor does not manage commission or payout agreements. Any revenue-sharing or commission arrangements are handled directly between partners.