Payment Operations Slack Glossary
Last updated: August 27, 2021
This page is a directory of relevant global and Payment Operations-specific FareHarbor Slack channels, including a description of their purpose and the direct access link.
Please Note: If you are redirected to #lounge instead of the expected room, it is likely that it is a private room. If that is the case, ask your manager to add you to the room.
Global Rooms
#payment operations – Global room for other teams to communicate with the Payment Operations Team
#ppp – Product and Payment Operations communication (think of this as a bug reports room for Stripe issues)
#global_ccmatching – Occasionally, a client will claims to have a lower credit card rate than what we offer at FareHarbor (our rates currently vary across the regions/countries that we work with). If you have questions, post in this room and tag @creditcardmatch.
Americas Rooms
#colorado (Private Room) – Office Announcements
APAC Rooms
#apac – Office Announcements
#apac_questionqueue – For questions relevant to all teams in APAC
EMEA Rooms
#emea (Private Room) – Office Announcements
#emea_highlightreel – Sharing great feedback, calls, clients’ growth. All things motivating to keep on RIPPING and earning $
#emea_questionqueue (Private Room) – For questions relevant to all teams in EMEA
Bonus Rooms
#bug-reports – Report any issues within FareHarbor
#industry-news – To share articles and updates regarding the tour & activity industry
#product-updates – Updates in FareHarbor’s dashboard
#support-notifications – A live feed of Customer Verification and Dispute Statuses (best if you’re waiting for an update to go through and want to take a look)